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NOTE: You must be eligible for UK Security Clearance (SC).
We’re hiring a 2nd Line Support Engineer to join a growing team - this is an ideal opportunity for someone with solid Windows support experience who’s eager to grow their career through hands-on work, project exposure, and access to continuous training.
What You'll Be Doing:
* Deliver 2nd line support in a primarily ticketed environment for a major UK naval training site.
* Deploy software and images to workstations using SCCM.
* Troubleshoot and resolve Windows-related incidents and technical issues.
* Support ongoing IT projects alongside the day-to-day service desk workload.
* Maintain documentation, support procedures, and security protocols.
* Liaise with internal teams and end-users to ensure a smooth and responsive support service.
Skills & Experience We're Looking For:
* Strong experience supporting Windows 10 operating systems.
* Working knowledge of:
* Windows Server (2016/2019)
* Active Directory & Group Policy
* VMWare or Hyper-V
* Exposure to Office 365, Teams, Outlook or Exchange is desirable but not essential.
You Should Also:
* Be SC cleared or eligible for SC clearance (UK-based for the last 5 years, with no major travel or gaps).
* Hold a full UK manual driving licence.
* Be confident working independently and collaboratively in a structured ITIL-based support environment.
* Enjoy learning new tools and processes—Udemy and internal training resources are available to help you level up.
This is a fantastic role for someone coming from an MSP, telecoms, or IT support background looking to take the next step in their infrastructure career within a secure, stable, and supportive environment.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Consulting, Administrative, and Customer Service
* Industries
IT System Installation and Disposal, IT System Data Services, and IT System Operations and Maintenance
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