Complex Student Casework Lead
Location: Egham, Surrey
Salary: £60,815 per annum (includes London Allowance)
Post Type: Full Time
Hours per Week: 35
Weeks per Year: 52
Closing Date: 23:59 GMT, Friday 30 January 2026
Reference: 0126-026
Right to Work: Applicants must have eligible UK work rights (no sponsorship). The University cannot issue a Certificate of Sponsorship. Candidates must be eligible to work or have leave to remain in the UK with the right to work for the duration, as per Immigration, Asylum and Nationality Act 2006.
As the Complex Student Casework Lead, you will manage multi‑disciplinary and complex student casework arising from Student Life teams or escalations from other university departments and services. You will also lead operationalisation of strategic projects, including the University Mental Health Charter, and support the strategy and aims of the University and Student Journey Division.
Responsibilities
* Manage and lead multi‑disciplinary and complex student casework emerging from Student Life teams or escalations from other university departments and services.
* Lead management and operationalisation of strategic projects or developments including University Mental Health Charter work.
* Support the strategy and aims of the University and Student Journey Division, reporting to the Director of Student Life.
* Demonstrate university values and champion student mental wellbeing.
* Provide expert experience‑based guidance and specialist advice proactively and reactively for student mental health and wellbeing issues.
* Ensure high‑level appropriate support is provided to students, while considering safety and wellbeing of wider campus communities.
* Co‑ordinate case management of serious mental health and wellbeing cases, and students with complex support and multi‑disciplinary needs.
* Develop and help implement innovative and supportive interventions.
* Manage identification, assessment and management of risk; make professional judgements and demonstrate crisis management skills.
* Assess risk and therapeutic interventions.
Qualifications
* Significant experience identifying, assessing, and managing risk in student mental health contexts.
* Experience with complex, multi‑disciplinary student support.
* Ability to make professional judgements and demonstrate crisis management skills.
* Demonstrated knowledge of risk assessment and therapeutic interventions.
Rewards and Benefits Package Includes
* Generous annual leave entitlement with additional university discretionary days.
* Training and Development opportunities.
* Staff support through our Employee Wellbeing Programme and access to Togetherall.
* Pension Scheme with generous employer contribution.
* Cycle to Work scheme, Season Ticket Loans, free on‑campus parking and help with the cost of eyesight testing.
The post is based in Egham, Surrey, on a beautiful, leafy campus near Runnymede, Virginia Water and Windsor Great Park, within commuting distance from London.
For queries on the application process, contact the Human Resources team by email at recruitment@rhul.ac.uk and quote the reference 0126‑026.
Interview Date: Thursday 19 February 2026 (expected).
Royal Holloway is committed to equality, diversity and inclusion (EDI), and encourages applications from all people regardless of age, disability, gender, marital status, parental status, race, religion or belief, sexual orientation, or trans status or history. More information on our structures and initiatives around EDI, including information on staff diversity networks, can be found on our Equality and Diversity Intranet page.
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