Length of employment: Job Summary: The Ministry of Defence employs over 50,000 Civil Servants. Within that, the Army Top Level Budget (TLB) employs around 12,000 MOD Civil Servants located at over 300 locations. Ours is a diverse workforce, with roles ranging from trainers, human resources, teachers, and psychologists to storekeepers, financiers, project and programme managers, and policy secretariat staff. There are many different functions and professions delivering key outputs for the Army. Step into the future of warfare with the Information Directorate, where data drives decisions and digital dominance defines victory. We lead in strategic data management, intelligence, and cutting-edge technology, delivering the tools that give the Army a decisive edge on the modern battlefield. As part of our civil servant team, you'll be at the forefront of information warfare, countering disinformation, safeguarding critical data, and ensuring information integrity in a rapidly evolving digital battlespace. You'll work with state-of-the-art tools, including AI, advanced analytics, and next-gen tech, helping the Army outthink, outmanoeuvre, and outpace its adversaries. In the Information Directorate, you'll turn that vision into reality. From strengthening cyber resilience to driving digital transformation on the front lines, your expertise will shape the Army's future. You'll collaborate with a diverse network of experts, deploying innovative strategies to maintain the Army's dominance in an increasingly contested information environment. This is more than a job-it's your chance to redefine digital defence, push the boundaries of innovation, and directly contribute to the Army's lethality and operational effectiveness. Join us. Shape the future. Strengthen the force. This position is advertised at 37 hours per week. Job Description: The Army Digital Services (ADS) organisation is part of the Chief Technology Office (CTO) part of the Directorate of Information. ADS is the Army's supplier of choice for the design, development and support of applications and services to provide digital enablement of the Army's processes. It therefore supports the Army's ambitious and innovative modernisation and transformation agenda. ADS enables this digital transformation by developing bespoke software, hosting applications, including the Army Data Warehouse and conducting data analytics. The British Army is committed to tripling its operational lethality by the end of the decade, driven by rapid investment in cutting-edge technologies. At the forefront of this its Hybrid cloud hosting environment. The Senior Executive Officer (SEO) Cloud Infrastructure Operations is a pivotal role in the management and maintenance of the core infrastructure that underpins production services. Ensuring the services and the contractual and regulatory requirements of the organisation are met. The ideal candidate will possess a good working knowledge of technology concepts, IT governance structures, IT Service Operations/Management. You will be pivotal in enabling and assuring the rapid transformation of the Army's digital ecosystem, working closely with the Chief Digital Engineer, contractors, customers and vendors. You will be pivotal in management of the workload, performance and development of the Technical Design Office as a Service (TDOaaS) Capability. A key component of this role will be responsible for the provisioning of technical expertise from within the TDOaaS contract in support of programmes and projects. This role is responsible for the supervision of the TDOaaS as the ADS Design Authority working closely with multiple stakeholders across defence. Specifically, you will be required to manage outages, a forward schedule of change, Infrastructure upgrades and migration pathways, whilst also managing the Army Hosting Environment (AHE) infrastructure Roadmap. In addition to this you will be responsible for the control and communication of fail over activities to and from the Primary and Disaster relief data centres. You will be required to lead and drive business outcomes from the capabilities of the TDOaaS contract. Providing Leadership and Guidance to harness the technical skills and capabilities from within the contract. You will manage the business prioritise of the TDOaaS via our ITSM Ticketing system. This role is responsible for the delivery of the best possible technical results and value for money for Defence. You will be expected to solve complex, novel challenges where no established precedents exist, requiring innovative, secure and approved approaches to ensure the Army's digital ecosystems aligns with future operational requirements. Main responsibilities will include: Act as the lead for the Technical Design Office (TDO). Responsible for prioritising tasks and requests for support from the Army into the Supplier Provide Advice and Guidance (Written & Oral) to Army and Defence customers on hosting options, focusing particularly on the technical Infrastructure and security requirements Work closely with the Business to shape, grow and modernise processes and practices Contract management of the Technical Design Office and infrastructure requirements to support the Business Objectives People Management: Lead a hybrid team of contractors and crown servants Manage operational support of IT solutions and services Manage workload, performance and development of a team of IT operations specialists by building capability to deliver services as required Manage third party provision of IT operations services Manage provision of expertise to programmes and projects Manage the development of architectural solutions for IT operations solutions, throughout the service life cycle The Army prides itself on being a supportive employer and where possible encourages flexible working, helping you to maintain a great work/life balance. Other benefits for Army civil servants include: 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years' service Highly competitive pension scheme Personal and professional development of skills Alternative working patterns for many roles Access to the Employee Assistance Programme (EAP), a free service that assists you with achieving a productive, healthy environment that is conducive to a healthy lifestyle Enhanced parental and adoption leave 6 days special leave per year which can be used for volunteering activities Learning and Development This post is eligible for a Digital Skills Allowance of up to £11,400 per annum. Eligibility for this allowance will be assessed at interview against 4 core technical skills only and reviewed annually in line with MOD policy. We believe that everyone has the potential to make a difference and you will be supported to help you learn and advance in your career. This includes working towards membership of a professional body and/or undertaking a modern apprenticeship as part of your role. A modern apprenticeship is a combined package of work and training. Through the schemes available you will gain a professional qualification, practical experience, and the broader skills required to develop in your current role and pave the way for your future career. The post does not offer relocation expenses. External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period. Please Note: Expenses incurred for travel to interviews will not be reimbursed. Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/. The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments. MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights. We are looking for enthusiastic individuals who can handle the pressure of coordinating a wide range of activities and should be comfortable working within the service management profession, willing to challenge established norms and process and be prepared to adapt to changing priorities. Applicants should also have effective written and verbal communication skills and display a positive and professional attitude. Essential: Communicating between the technical and non-technical at an expert level ( Government Digital and Data Profession Capability Framework - Government Digital and Data Profession Capability Framework ) A Working knowledge of Microsoft 365 products Experience of formal technical report writing A working knowledge and experience of service management frameworks (e.g. ITIL v4) Agile knowledge Essential Technical Skills: Taken from the Infrastructure operations engineer - Government Digital and Data Profession Capability Framework Infrastructure operations engineer - Government Digital and Data Profession Capability Framework You can identify process optimisation opportunities with guidance, and contribute to the implementation of proposed solutions (Senior Infrastructure Operations engineer - Continual Service improvement) You candiagnose and prioritise incidents, investigate their causes and find resolutions (Senior Infrastructure Operations engineer - Incident management) You initiate and monitor actions to investigate patterns and trends to resolve problems effectively consult specialists where required the appropriate resolution and assist with its implementation determine preventative measures(Senior Infrastructure Operations engineer - Problem management) You can use management system software and tools, use logical schemata to investigate problems, collect performance statistics and create reports; carry out the routine configuration, installation and reconfiguration of database and related products; optimise performance and forecast resource needs (Senior Infrastructure Operations engineer - Technical Understanding) You cantake inputs and establish coherent frameworks that work (Senior Infrastructure Operations engineer - Service Focus) You can identify and engage with users or stakeholders to collate user needs evidence; understand and define research that fits user needs; use quantitative and qualitative data about users to turn user focus into outcomes (Senior Infrastructure Operations engineer - UserFocus) Desirable: CP&F User When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected At application you will be asked to provide a CV and personal statement of no more than 750 words demonstrating the following: Excellent Stakeholder Management skills Experience of managing suppliers to SLAs Excellent communication skills The desire to continue to learn and develop as an ICT professional Senior Infrastructure Operations engineer - Continual Service improvement - Working Senior Infrastructure Operations engineer - Problem Management - Practitioner Senior Infrastructure Operations engineer - Technical Understanding - Working Senior Infrastructure Operations engineer - Service and User Focus - Working You will also be assessed against the following behaviours - Leadership Managing a Quality Service (lead behaviour) Applications will be sifted using all elements listed above, but in the event of a high number of applications, a sift will be conducted on the lead behaviour only: Managing a Quality Service. At interview you will be assessed against the following - Behaviours - Communicating and Influencing Seeing the Big Picture Technical - Taken from the Infrastructure operations engineer - Government Digital and Data Profession Capability Framework Senior Infrastructure Operations engineer - Continual Service improvement - Working Senior Infrastructure Operations engineer - Problem Management - Practitioner Senior Infrastructure Operations engineer - Technical Understanding - Working Senior Infrastructure Operations engineer - Service and User Focus - Working Application sifting will be scheduled to take place within 7 days of the application closing date. Interview dates are to be confirmed but these will be held in person at Army Headquarters, Andover. We endeavour to keep to these time frames, but these are subject to change around business needs. The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment. The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: DBSCivPers-Resourcingteam3@mod.gov.uk. As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.