JM Socials is a restaurant group bringing a variety of food & drink experiences to Cheltenham and Oxford in the form of distinctive independent restaurants. At JM Socials excellence and quality experience are at the heart of what we do. We are a growing business with a passion for food, willingness to learn and a desire to progress.
We are looking for best in the business to come and join our Front of house team.
If you're the team member we're looking for then please read through the expectations of our vision.
Communication
* To communicate effectively and positively to all internal & external bodies
* To liaise with Restaurant Manager daily regarding special requirements, functions, take away materials and bookings etc.
Hospitality
* To deliver company Values with every interaction.
* Hospitality ‐ always giving the guest more than they expect by having the highest standards in everything we do.
* Teamwork ‐ delivered by passionate individuals that make a difference.
* Promise ‐ always provide great food & value in a friendly and professional environment
* At all times to be aware of and build good guest relations, assisting the guest in any way which does not adversely affect other customers.
* To address all customer complaints and queries swiftly in a sincere, professional manner at all times ensuring the guest leaves happy and wanting to return.
Skills:
* Brand Ambassador – a living advertisement for the business at all times
* Efficiency, Good Time Management and ability to organisation & prioritise tasks
* Developing & retaining quality manpower
* Numerical Literacy/High Drive for achieving financials
* Passion for hospitality
* Proactive thinking
We know that's a lot to lay on the line, but let's be straight from the off. We know the best of the best are out there and we'd love to meet you.
What you will get in return:
* Paid gym membership
* 24/7 Confidential support through Employee Assistance Programme (EAP)
* 25-50% food discount at all the restaurants in the group
* Discounted Cinema tickets
* 30 days' holiday per year (increasing with length of service up to 35 days)
* Free meals on shift
* Share of gratuity
* Cross restaurant experience
* Plenty of opportunity to develop and progress your career if that's what you want
* A supportive, people-focussed culture
* Performance bonus
* Referral scheme
* Great company events
* Employee of the month reward
Job Types: Full-time, Part-time, Permanent
Job Type: Part-time
Pay: £11.50-£12.21 per hour
Benefits:
* Company pension
* Discounted or free food
Ability to commute/relocate:
* Cheltenham: reliably commute or plan to relocate before starting work (required)
Experience:
* Catering: 1 year (preferred)
* Hospitality: 1 year (preferred)
* Customer service: 1 year (preferred)
* Bartending: 1 year (preferred)
Work Location: In person