VANRATH have partnered with one of Northern Ireland's most established Commercial Vehicle Dealerships. The organisation is recruiting a Customer Service Advisor position. This is a fantastic opportunity for any experienced individual to join a longstanding company that offers many routes for progression. Permanent role. Place of work is Dungannon Salary Fully Negotiable Fantastic benefits, company pension scheme, etc. Responsibilities: Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements Generating, amending and updating service schedules and sending reminders Vehicle and customer database management Booking PSV appointments Issuing workshop job cards and monitoring progress of vehicles in workshop Processing and closing out workshop job cards and assisting with invoicing Making outbound sales and customer care calls and managing key customer relationships Creating maintenance contract quotes and selling maintenance contracts Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery The Ideal Candidate: Previous experience within a similar position Ability to prove and demonstrate your experience in the provision of high levels of customer satisfaction Excellent organisation and time management skills Full valid UK driving license For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence. Hands down the strongest recruitment agency I've partnered with. Robbie Lemon was outstanding from beginning to end - approachable, attentive, and genuinely invested in finding the right fit for me. He took the time to understand exactly what I was looking for and delivered a role that couldn't have suited me better. Any questions I had were answered quickly and thoroughly, and he was a genuine pleasure to deal with throughout the process. I honestly can't praise him highly enough. If you're searching for a recruiter who truly delivers, Robbie is exceptional - priceless, in fact. Thank you for the dedication and effort you put in. This company has successfully placed me in roles multiple times over the years, and they've consistently delivered outstanding results. At this stage, I can confidently reach out to Daniel Morgan directly, knowing he'll find an employer that aligns perfectly with both my professional goals and work-life balance. I've been incredibly fortunate to receive offers from every role I've interviewed for through Vanrath, which speaks volumes about the care and expertise they apply when matching candidates with employers before interviews even happen. I can't thank Dan enough for his continued commitment, professionalism, and hard work over the years. An excellent experience from start to finish. Chanel was without question one of the most supportive, responsive, and proactive professionals I've dealt with. Thanks to her efforts, I secured a stronger position with a significant salary increase. I wouldn't hesitate to recommend Vanrath and their outstanding consultants to anyone considering their next career move. Skills: service advisor motor vehicle franchise motor industry customer customer service advisor Benefits: fantastic benefits package