Customer Development Executive Location: Hybrid - Hemel Hempstead (3 days office / 2 days home) Hours: Monday-Friday, 9:00am-5:00pm Salary: Up to £30,000 DOE Contract: Permanent, Full-time We're working with a growing, employee-owned EdTech business looking to hire a Customer Development Executive to join their close-knit customer team. This is a varied, hands-on role combining customer support, account management and sales activity. You'll be the first point of contact for schools, supporting them to successfully embed and use an online careers guidance platform, while also identifying opportunities to grow and renew accounts. This role would suit someone who enjoys building relationships, solving problems, and getting involved across different areas of the business. The Role Reporting into the senior customer leadership team, you will: Act as the first point of contact for new and existing customers Manage an allocated customer base, supporting renewals and retention Prospect for new business opportunities and convert sales leads Deliver online product demonstrations where relevant Onboard new customers and provide ongoing training, consultancy and technical support Respond to Tier 1 and Tier 2 technical queries Maintain accurate records using CRM and internal systems Process orders and support monthly invoicing Support the creation of training and support materials Provide feedback to supp...