IT and Infrastructure Manager – Suffolk Fire and Rescue Service
Salary: £60,135 per annum (pro rata for part time)
Hours: 37 hours per week – flexible working options available
Contract: Permanent
Overview
You will lead the technology function at Suffolk Fire and Rescue Service (SFRS). You’ll oversee essential systems, manage key contracts, and guide a skilled team supporting emergency response.
Responsibilities
* Manage and support the Control Room Mobilising system and related interfaces, ensuring reliable 24/7 operation.
* Lead, mentor and develop a multidisciplinary team of technical specialists delivering software and hardware support.
* Oversee all contracts and supplier relationships relating to SFRS technology, ensuring continuity of service and best value.
* Provide strategic and technical advice to the Senior Leadership Team on digital infrastructure and system performance.
* Represent SFRS on regional and national ICT projects, working collaboratively with partner fire and rescue services.
* Drive innovation, compliance, and continuous improvement through robust service planning, forecasting and budget management.
* Support emergency response systems outside of standard hours, including planned and unplanned maintenance where necessary.
Qualifications
* Significant experience managing multidisciplinary IT or infrastructure teams.
* Proven success delivering technology services that support critical operations.
* Expertise in contract and supplier management, including performance monitoring and negotiation.
* Knowledge and practical application of the IT Infrastructure Library (ITIL) framework.
* Strong financial and budget management experience.
* Excellent leadership, communication and stakeholder engagement skills.
* Ability to work flexibly, sometimes outside of normal hours, to support emergency systems.
* A degree-level qualification or equivalent relevant management experience, and ITIL Foundation (or similar).
Application Process
1. Read the Job and Person Profile (JPP) (Word).
2. Click ‘Apply Now’ to start your online application.
3. Upload a supporting statement answering the following questions (no more than 400 words per question) using the Supporting Statement template.
4. Questions:
1. Describe your experience leading and managing a multidisciplinary IT team. What approaches have you used to ensure effective delivery and support of technology in a high‑pressure environment?
2. Give an example of a time when you managed the lifecycle of technology products or systems that supported frontline or community‑facing services. What challenges did you face and how did you overcome them?
3. Explain how you have motivated, developed and supported team members to achieve high morale and performance. What specific strategies or actions did you take?
4. Describe your experience managing budgets and resources within an IT or infrastructure function. How did you ensure efficiency and contribute to forward planning?
Contact
Please contact Toby Gray for a casual conversation.
Phone: 01473 263832
Email: Toby.Gray@suffolk.gov.uk
Equality
We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation. We value authentic applications and encourage applicants to present their own work and ideas throughout the application process.
Benefits
* Up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days.
* Membership of the Local Government Pension Scheme (LGPS).
* Travel, lifestyle, health and wellbeing benefits.
* Performance‐related annual pay progression, in addition to an annual cost‑of‑living pay increase.
* Training and encouragement to expand your knowledge.
* A variety of career development opportunities across our organisation.
* Diverse and active staff networks.
* Flexible working options, with the right to request flexible working from your first day.
Closing
Closing date: 11.30pm, 7 December 2025.
Interview date: Week commencing 15 December 2025.
Safeguarding
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.
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