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Client:
Location:
Royaume-Uni, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
8ca2ea5f279b
Job Views:
10
Posted:
26.04.2025
Expiry Date:
10.06.2025
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Job Description:
Etablissement : Reims
The successful candidate will be joining a happy and motivated team of 9. We are seeking a bubbly Reservations Executive to join our professional team managing our B2B clients in this busy and varied role.
The Reservations Executive should ideally have a background in Tour Operation or Customer Service.
The individual will need strong organisational skills, a keen eye for detail, and the determination to produce results in a pressurised environment.
An outgoing personality and good sense of humour will help you fit into our team of experienced professionals.
A full induction and training programme will be provided.
Key Responsibilities:
* Proactively develop and maintain knowledge of our product ranges
* Handle a high volume of calls and emails
* Process reservations, understanding special rates and contracts
* Communicate promptly and efficiently with customers and suppliers by phone and email
* Provide booking advice and assistance
* Multi-task and take on additional tasks as required
* Ensure bookings are processed correctly
* Process client payments
* Handle customer/supplier issues and complaints
* Attend trade nights and fam trips to develop product knowledge
* Liaise with suppliers
* Work hours: 9:00 a.m. to 5:30 p.m., Monday to Friday, with occasional bank holiday work and flexible hours during peak times
* Collaborate with team members to support each other
Skills Required:
* Confident telephone manner
* Excellent attention to detail
* Computer literacy; training on our in-house system will be provided
* Interest in food, restaurants, and leisure products
* Knowledge of geographical locations and the British Isles is an advantage
* Ability to work with urgency and meet deadlines
* Excellent written and verbal communication skills
* Ability to work under pressure with a good sense of humour
* Additional languages spoken are an advantage
* Flexi-time offered after probation
* Benefits include quarterly entertainment, summer and Christmas parties, fam trips, and discounted attractions
Note: If you are not a passport holder of the country for this vacancy, a work permit may be required. Please check our Blog for more information.
Do not include bank or payment details in your application. Applications should be submitted via the 'Apply now' button on Eurojobs.com, which is not responsible for external content.
Created on 26/04/2025 by TN United Kingdom
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