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Software Engineer – Service (UK), Tadcaster
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Client:
Mpac Lambert
Location:
Tadcaster, United Kingdom
Job Category:
-
EU work permit required:
Yes
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Job Reference:
31f876f0389b
Job Views:
14
Posted:
28.04.2025
Expiry Date:
12.06.2025
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Job Description:
The Position
The Service Engineer will have a strong understanding of controls software and will be responsible for visiting customers' sites at short notice to fix problems with machinery & equipment.
Your skills are likely to have developed from supporting customers on site and having a keen interest in controls software on various PLC platforms, such as Siemens, Rockwell, Beckhoff, with an aptitude for changing codes and rectifying software problems.
Key Accountabilities
* You will be the face of the business, traveling to customer facilities to diagnose and resolve issues onsite.
* You will provide high-quality software design output, understanding customer and regulatory requirements.
* Design and develop PLC code from pre-written code (Rockwell, Siemens, Mitsubishi, Allen Bradley). Siemens experience is essential.
* Travel to customer sites for commissioning activities, post-installation support, or training.
* Maintain commercial awareness to manage software scope changes according to SOPs.
* Communicate updates effectively to the Service Team Lead, customers, and suppliers.
* Contribute to continuous improvement initiatives within the department.
* Travel on short notice worldwide, including USA, Europe, and Asia.
* Work from home or travel to the Tadcaster facility when not onsite.
* Strive to add value, build trust, and provide exceptional service beyond competitors.
Key Responsibilities
* Test PLC and HMI/SCADA software, primarily using Siemens.
* Perform reactive maintenance and commissioning on UK and international customer sites.
* Provide technical support and aftermarket services.
* Interpret customer and regulatory requirements to ensure aligned software designs, reducing technical risks.
* Maximize value for customers and foster loyalty.
* Support continuous improvement to enhance service quality.
* Report project performance metrics to the Service Team Lead.
* Offer technical support collaboratively with the Service Team Lead.
Knowledge & Experience
* Experience in industrial automation software.
* Experience as a Service/Commissioning Engineer or in a customer-facing role.
* Ability to evaluate technical requirements and propose solutions.
* Interpret customer needs and deliver technical solutions.
* Commercial awareness regarding resource use, scope changes, and implications.
* Apply technical due diligence and risk awareness.
Skills and Qualifications
* Apprentice trained in Electrical or Mechatronic Engineering.
* HNC, HND, or BSc in a relevant engineering field preferred.
* Proficient in Rockwell and Siemens programming platforms.
* Experience integrating robotics into automation solutions is advantageous.
Additional skills that would be beneficial include experience with:
* Rockwell Automation products – RSLogix/Studio/FactoryTalk
* GE Fanuc iFix and Aveva InTouch & System Platform.
Relationship and Reporting Line
* Reports to Service Team Lead.
* Collaborates with: Aftermarket Department, Design team, Managers, Customers, Suppliers, & Institutions.
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