Vacancy - Service Advisor - Preston Area
Basic - 27kOTE - 37k - 40k +
Basic - 27kRealistic OTE - 35k - 40k + (£40 per service plan sold)
Mon - Fri - 8.00am - 5.30pmSaturdays - 8.30am - 12.30pm (1 in 3 or 1 in 4)
We have a very good opportunity for a Service Advisor to join our clients well respected main franchised dealership in the Preston area.
Duties and tasks include:* Provide a knowledgeable, responsive, and efficient service* Manage all service telephone, email and walk-in enquiries* Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off* Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team* Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up* Facilitate the efficient operation of the aftersales department workshop, booking work accurately, gathering and sharing all relevant information with the team* Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work* Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc.* Maintain knowledge of retention products and services upselling where appropriate* To discuss and up-sell additional ...