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Lookers Head Office Manchester – Remote with occasional travel to a Lookers Dealership
Contract Type: Permanent, Full-Time
Hours: 37.5, Monday - Friday with shifts on a rota basis to cover core hours between 7:30-18:00
We’re excited to announce an opportunity to join our team as a User Access Analyst, following the successful promotion of a valued colleague within the department.
As a User Access Analyst, you will be responsible for managing account access, modifications, and removals as required throughout an employee’s career journey. You will critically assess user access and system usage.
You will play a key role in providing a seamless customer experience and ensuring we continually exceed expectations. All requests must be handled in accordance with our SLA and KPIs.
Responsibilities
* Deliver excellent customer service and build strong relationships.
* Be self-motivated and ambitious, capable of working under pressure to meet deadlines.
* Innovate and implement changes to improve processes and service delivery.
* Support and collaborate with the wider IT teams.
* Experience with computing systems and helpdesk tools is desirable.
* Apply strong analytical skills with a data-driven approach.
* Undertake remote training via internet with colleagues.
* Enforce security rules and promote best security practices among users.
* Advocate for proactive security culture.
Qualifications
Relevant qualifications or experience in IT or security are desirable.
About us
We are one of the UK's top three automotive retailers, representing 32 manufacturer brands, with over 150 dealerships across the UK and Ireland, selling new and used vehicles.
We value our people and invest in rewards and benefits to support your career, wellbeing, and personal life.
Core Benefits:
* Competitive salary with progression opportunities
* Generous annual leave, increasing with service
* Enhanced family leave policies
* Access to Techscheme for discounted tech purchases
* Eyecare vouchers
* Smart Health – 24/7 GP access
* Dental insurance
* Critical illness cover
Financial Wellbeing:
* MyView PayNow – flexible pay options
* Will writing services
* Flexible life assurance
* Discounted gym memberships
* Travel insurance
* Home and tech vouchers
* Exclusive retail and lifestyle discounts
We support career development with manufacturer brand and management training. We celebrate success and promote an inclusive, discrimination-free environment.
If successful, employment checks including employment history, address, credit, criminal record, and driving license (if applicable) will be conducted. All offers are subject to a 6-month probation period.
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