Join Companies House as an Apprentice Configuration Analyst and help keep our technology running smoothly! Our Configuration Management Team ensures all IT hardware and software across Companies House is accurately recorded, tracked and maintained in our central Configuration Management Database (CMDB). From laptops to servers to software licences, we make sure everything is up-to-date, compliant and properly managed. As an apprentice, you will: Support the maintenance and accuracy of the CMDB Work with industry-standard tools such as ServiceNow and SNOW Licence Manager Learn from experienced Configuration Managers and Analysts Contribute to real project work while developing your technical skills Youll also study for a Level 4 Digital Infrastructure Engineer Apprenticeship with ALS Training. Youll spend four days gaining hands-on experience and one day each week dedicated to your studies, supported by your line manager and mentor. This role is perfect for you if you are: Organised, curious and eager to learn Interested in how IT systems are managed behind the scenes Keen to build real-world digital skills in a friendly, supportive team Companies House offers a flexible and welcoming culture that promotes a healthy work life balance as well as a proactive approach to wellbeing that allows us to be our best at work. We recognise that people are the key to our success so offer a fantastic benefits package including flexible working with no core hours, 30 days annual leave, 8 bank holidays and 1 privilege day as well as enrolment into the Civil Service Pension scheme with a contribution rate averaging 28%. Please note: Companies House cannot offer Visa sponsorship to candidates through this campaign. Security Clearance is an essential requirement for this campaign. You'll need to have been in the UK for at least 3 out of the last 5 years to be eligible to apply for SC. Please review the eligibility criteria for the academic course detailed under the Person Specification section further down in the advert before applying. Job description As an Apprentice Configuration Analyst youll be involved in: Tech Asset Management Handling IT hardware/software requests, reusing stock to reduce waste, tracking assets via CMDB, and following procurement processes. Software Standards & Governance Supporting the Software Approval Group (SAWG) in reviewing software requests and ensuring all software meets organisational standards. Compliance & Audits Assisting with audits to verify legal compliance and alignment with licence agreements and policies. Version Control & Upgrades Maintaining consistent software versions and supporting the smooth rollout of updates. Tool Support Managing tools like SNOW Licence Manager and Inventory Manager, ensuring schedules, backups, and system health checks run smoothly. Process Improvement Reviewing and enhancing configuration data management, aligning with ITIL best practices. ServiceNow Tasks Handling Service Now task (via a ticket system), updating our CMDB, maintaining the Service Catalogue, testing new features and assisting Companies House colleagues with various software and hardware requests SNOW Licence Manager Admin Adding and managing licences, monitoring compliance, resolving issues, and maintaining scanning schedules and backups. Operational Support Providing asset data to Finance, managing staff lifecycle events, labelling assets, running audits, and assisting other teams. Alongside your role, youll be working towards a Level 4 Digital Infrastructure Engineer qualification (find out more here: Level-4-Digital-Infrastructure-Engineer.pdf) with one day a week dedicated to study time. Its a great way to build your skills, gain a recognised qualification, and kickstart your career in tech. You can read more about a career in Digital and Data within the Civil Service in theGovernment Digital and Data Candidate Information Pack. Person specification Werelooking for an Apprentice Configuration Analyst with: A willingness to learn and adapt to new technologies. The ability to examine things and to break problems down. Strong communication skills, both when writing and speaking. A careful, step-by-step approach to checking information and making sure it's correct and that the right processes have been followed. The ability to work with other people and support colleagues. Great organisational skills to manage their tasks and time really well. Eligibility Criteria There are some important things to be aware of when applying for this apprenticeship: There are no age requirements for this apprenticeship we welcome all applications. If youre shortlisted for interview, well ask you to confirm your name, date of birth and National Insurance number so we can share them with our apprenticeship provider. This is only to check your eligibility for apprenticeship funding. So that we can provide you with all of the support and training you need, youll be required to attend our Cardiff office for a minimum of 3 days per week during the training period and then 2 days a week once training has been completed. To be eligible for this apprenticeship, you need to: Not already hold a qualification at the same level or higher than the Level 4 apprenticeship linked to this programme. For more information on qualification levels, please visit: What qualification levels mean: England, Wales and Northern Ireland - GOV.UK Have achieved a GCSE grade C or higher (or equivalent) in Maths and English Language (or equivalent qualifications). Well ask for evidence of this before you can progress to interview. Live in Wales for at least three days a week at the start of the apprenticeship and throughout its duration. Not be in full-time education. Hold a British Passport or indefinite leave to remain status in the UK. Meet the Civil Service Nationality Requirements. Companies House cannot offer Visa sponsorship for this campaign. Qualifications GCSE grade C (or equivalent) in Maths and English Language (or equivalent qualifications) Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Working Together Managing a Quality Service Technical skills We'll assess you against these technical skills during the selection process: Ability to produce reliable, high-quality data and ensure it is accurate Benefits Alongside your salary of £26,452, Companies House contributes £7,663 towards you being a member of the Civil Service Defined Benefit Pension scheme.Find out what benefits a Civil Service Pension provides. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House were committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring were representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. Where will you be working: You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. We are currently using a hybrid approach to the way we work which provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life. The degree of choice you have will depend on your role and your day-to-day work activities. Your manager will agree regular patterns of attendance with you, however you may be required to make yourself available to attend the office more frequently when required to meet business needs.