Overview
Become a Retail Store Manager. As a Retail Store Manager you'll be the captain of the shop floor, leading your team with energy and enthusiasm. Commercial success will be your mission, but you'll do it with a twist of creativity and a sprinkle of magic. You'll create unforgettable moments for our customers, leaving them with smiles on their faces and inspired to craft memories they’ll cherish with our products. Through recruiting and nurturing your diverse team, you'll support your team by helping them to grow and achieve their potential. You’ll spend a lot of time on the shop floor, working alongside your team, driving commerciality and setting the pace. You’ll showcase an inspirational customer experience by creating ‘moments that matter’ with our customers.
Our purpose is to inspire reading, learning, creativity and play - making lives more fulfilled. The Works is about unlocking imagination and making creativity accessible to everyone.
Responsibilities
* Delight and inspire every customer by leading a team that offers an exceptional retail experience. With brilliant product knowledge and a touch of magic, you'll wow our customers with additional products and services.
* Create a store experience that is fun, friendly, accessible, and inclusive. Recruit team members who are full of potential, embodying our values and behaviours, to build a dream-team of retail superheroes.
* Collaborate with fellow Retail Store Managers, Area and Regional teams to share best practices and encourage continuous growth across the teams.
* Drive retail commerciality with a focus on sales and high performance across all KPI’s.
* Maintain excellent standards and merchandising, from cleanliness to pricing, ensuring the store is picture-perfect.
* Lead on the front lines, working with your team to create an environment welcoming to customers.
* Manage promotional changes and align the store space with seasonal trends.
* Place products in both planogrammed and non-planogrammed spaces and manage a high SKU count.
Skills / Behaviours That Will Set You Apart
* Genuine and Authentic: positivity, creativity, and passion for our brand and products; strong communication with customers.
* Resilient Champion: ability to handle a fast-paced retail environment and multitask effectively.
* Stock Management Guru: manage sorting, pricing, and merchandising deliveries.
Being a Great Leader
* Inspire and motivate your team, align with our employer brand, values and purpose.
* Lead your team to reach potential and drive store performance.
* Collaborate with support departments and peers; welcome constructive feedback.
* Support your team’s well-being and career aspirations with open conversations.
Our PERKS
* 25% Colleague Discount; exclusive Double Discount days.
* MyWorks – access exclusive online discounts across hundreds of retailers.
* Family Friendly Leave with enhanced pay.
* Holiday – 33 days including bank holidays.
* Wagestream – early access to wages as you earn them.
* Can-Do Academy – training and development.
* Share Scheme – own a piece of The Works.
* 24/7 support via Retail Trust Employee Assistance Programme.
* Healthcare options and additional benefits like pension, life assurance, Cycle to Work, and more.
Our Values
We are Crafty | We are Caring | We are Can-do. We Listen. We Care.
Promoting Diversity, Inclusion, and Reasonable Adjustments
We are proud to have an inclusive culture where everyone feels able to be themselves. Our roles are open to all, including under-represented groups. We are open to discussions around working hours and flexible working, and we will support reasonable adjustments for interviews where needed.
Our Purpose
To inspire reading, learning, creativity and play - making lives more fulfilled.
Job Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Sales and Business Development
* Industries: Retail
Edinburgh, Scotland, United Kingdom
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