Vacancy type: Paid Vacancy
Function: Fundraising
Location: Head Office - Sully (Hybrid Working)
Salary: £25,509 - £27,727 per annum (depending on experience)
Contract type: Permanent
Contract hours: Full time
Weekly hours: Monday to Friday
Closing Date: 19/04/2026
Ref No: 1057
We are seeking a highly motivated and customer focused Fundraising Coordinator (Supporter Care Coordinator) to join our team.
About the role:
The postholder is the first point of contact for our individual supporters, as well as community groups and businesses, and are tasked with ensuring our supporters receive a consistent, positive and memorable experience with Ty Hafan.
The team strive to inspire loyalty to our charity by supporting with the delivery of our stewardship programme, motivational account management and providing an excellent customer service experience across a wide range of supporters.
The post holder will be required to work 3 days in the office and 2 days from home.
About you:
You must have good customer service skills to be able to respond to array of supporter and public enquiries. You will have a genuine passion for Ty Hafans work, speak enthusiastically about what we do and talk with confidence about why supporting our beneficiaries is so important.
Our employee benefits:
Holiday entitlement of 30 days plus Bank Holidays
Group Personal Pension Scheme with an employer contribution of 5%
Life assurance- death in service benefit
Wellbeing support - employee assistance program, which provides a range of free services including counselling, financial and legal support.
Unlimited access to a 24/7 online GP as well as a range of other health experts
Healthcare Cash Plan claim back the cost for appointments and treatment such as dental, optical or physio
Cycle to work scheme
Technology, mobile phone and will writing schemes
Discounted gym membership and shopping discounts
Hybrid working and when onsite free secured parking.
Ty Hafans ambition is that when a childs life will be short, no family should have to live it on their own. Sadly, we know that thousands of families in Wales are struggling alone through the fear, exhaustion and uncertainty that comes with caring for a child whose life will be short. We believe that no family should have to live this on their own and we are determined to walk alongside every family through life, death and beyond.
At Ty Hafan we are experts at caring for children with life-shortening conditions and our services support families in our hospice, in community settings, local hospitals and in families homes. We understand that the needs of each child and their family are unique and we know that caring for a child with a life-shortening condition is often extremely demanding. Our aim is to make sure that no one doing this is alone. Our colleagues, volunteers and supporters are crucial in the delivery of our ambition we know that everyone plays a huge part in making sure that no family faces their childs short life alone.
Our Vision: A Wales where every child with a life-shortening condition lives a fulfilling life, supported with the compassion and specialist care they and their family need.
Our Purpose: No family should have to face the unimaginable loss of their child alone. With children and families at the heart of all we do, we provide free care and support in our hospice and in the community, offering a lifeline throughout the childs short life, at end of life, through bereavement and beyond.?
Our Values: At Ty Hafan we make a difference by living our values: Demonstrating Compassion, Providing Excellent Service, Working Together and Taking Ownership.
Tips for candidates all applications and interviews will be assessed using the person specification included within the job description. Please see attached candidate pack for further guidance.
Our recruitment system will automatically time out after 120 minutes of inactivity. To ensure your application is submitted successfully, we recommend either saving your progress as you go or preparing your responses in a Word document and copying them into the application form. This will help you avoid losing any information in case of an unexpected timeout.
Please note this role is subject to the outcome of a basic DBS (Disclosure and Barring Service) check, two satisfactory references and pre-employment medical clearance.
Ty Hafan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We welcome applications from people of all backgrounds and experiences, including those from under-represented groups. Recruitment decisions are made based on merit and aligned with our values. If you need any reasonable adjustments during the application or interview process, please let us know.
Agencies need not apply.
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