As Community & Communications Manager you will deliver high quality member engagement and communication activities, supporting the growth of the company's network and the ongoing development of the community portal. You will play a key role in strengthening relationships with members, improving engagement with network benefits and ensuring consistent, engaging communication across all channels. Key Responsibilities Member Engagement & Community Development Support the development and delivery of the community development and member engagement strategy, to increase participation and interaction across the network. Foster and nurture strong, collaborative relationships with member firms, to understand their evolving needs and priorities. Work closely with the IT & Member Experience Manager to develop the Connect portal and improve member experience and access to benefits and services Contribute to the planning and delivery of member events, including the annual Conference with a focus on content, and member communication. Coordinate regular member feedback surveys to understand member sentiment, engagement and satisfaction. Chair the company's BD & Marketing and CX groups, helping to plan discussions, share best practices and develop supporting resources. Participate in regional and special interest discussion suppers and represent the company at relevant events. Communications Deliver a comprehensive communications p...