Overview
Senior Spa Therapist (36 hours) – The Alexander Hotel Collection
Alexander House Hotel & Utopia Spa, East Street, Turners Hill, East Grinstead, Turners Hill, East Grinstead, West Sussex, RH10 4QD
The Role
As a Senior Spa Therapist, you will be able to offer guests our full range of treatments, covering face and body treatments. You will ensure full knowledge of our products and services and support the Spa Manager and Spa Supervisor to manage a large team of therapists, helping them to develop and achieve Utopia Spa service and technical standards together with their retail targets.
In addition to the duties of a Spa Therapist you will be required to:
* Guide and support, train and coach the Spa Therapists liaising with the Spa Manager & Supervisor with any ongoing issues of performance.
* Be a support and mentor for Spa Therapists day-to-day issues.
* Assist the Spa Supervisor during busy times as lead host, to meet and greet guests arriving at the Spa.
* Ensure all Spa Therapists are meeting and greeting guests to standard, assisting with any queries when they need support.
* Maintain cleanliness, hygiene and appearance standards in all treatment rooms and back-of-house areas of the Spa.
* Audit all Treatment Protocols ensuring full compliance by all Spa Therapists, offering coaching/training where required.
* Mentor and be approachable to Spa Therapists, encouraging them to share concerns, feedback and needs to develop.
* Be responsible for monthly stock takes ensuring adequate stocks to meet service demands.
* Deputise for the Spa Manager and Spa Supervisor by covering some duties when needed.
The Requirements
* Flexible working days: 36 hrs + overtime over 5 days.
* Regular shifts are 09:45 – 18:15 and 10:45 – 19:15 with some flexibility to meet guest requirements.
* NVQ Level 3 Beauty Therapy or equivalent is essential.
* Completion of a trade test with the Spa Manager prior to recruitment.
* Desired experience of Temple Spa, pregnancy massage, hot stones massage, bamboo massage, reflexology is advantageous.
Salary and Benefits
Salary: £25,571.52 + monthly service charge payment + commissions. Overtime paid at £14.50 per hour for hours over 36 per week.
* 10% Retail Commission
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
You will also receive a range of company benefits including:
* Discounted hotel accommodation for you and your family at all hotels
* Discounted treatments and hair treatments at our two Utopia Spas
* Discount off all food & beverage at all hotels
* Discount on retail products at our two Utopia Spas
* Refer a friend staff recruitment scheme
* Anniversary benefits at 1 year, 3 years and 5 years (birthday day off paid, complimentary overnight stays, complimentary afternoon tea, service-related holiday)
About The Place
The 5 Red Star Alexander House Hotel & Utopia Spa, part of the Alexander Hotels Group, has an outstanding environment and facilities. The award-winning Utopia Spa at Alexander House Hotel offers 21 treatment rooms, relaxation lounges, an indoor pool with monsoon showers, hydrotherapy pool, and a private Zen Garden featuring a barrel sauna and outdoor hot tub.
We offer an extensive range of treatments and carry a wide range of products (Temple Spa, OSKIA of London) allowing continuous training and development and provide opportunities for progression within a large team.
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