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This range is provided by F5 Consultants. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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Founder & Managing Director of F5 Consultants
ServiceNow Implementation Consultant - Leading Tech Consultancy - Home Working - £85-100K + Bonus & Benefits
Your role
Technical Development - Design and develop solutions for ServiceNow workflow applications, including:
* Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal
* Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)
* Employee Experience Workflow Applications - HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery
User Experience - Utilize ServiceNow's Experience Layer components to build modern, intuitive user interfaces
* Configure and enhance the Next Experience UI for tailored and seamless interactions
* Use UI Builder and Service Portal to deliver role-based dashboards and customized workflows that meet client-specific requirements
Integration and Data Management
* Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.
* Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.
* Workflow data fabric and RaptorDB
Your skills and experience
* Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows.
* Deep understanding of customer journey optimization, including touchpoints in marketing, sales, and commerce.
* Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development.
* Expertise in integrating ServiceNow with external systems to create end-to-end workflows.
* Excellent communication and collaboration skills, with the ability to translate technical concepts into business outcomes and work effectively with diverse teams.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* IT Services and IT Consulting
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