Remote Support Applications Analyst Location: National Closing Date: 7 th January 2026 Interviews: w/c 19 th January 2026 Grade: EO (MoJ candidates who are on a specialist grade, will be able to retain this grade on lateral transfer) Salary: London : 33,551- 35,564: National: 29,303 - 31,061 Working pattern : Full time, part-time, job-share, flexible working. Contract Type: Permanent *We offer a hybrid working model, allowing for a balance between remote work and time spent in your local office. Office locations can be found ON THIS MAP The Role We re recruiting for a Remote Support Applications Analyst here at Justice Digital, to be part of our warm and collaborative Remote Support team. This role aligns against Application Operations Engineer from the Government Digital and Data Framework Application Engineering is where ideas become reality. Our engineers build, test, and maintain the software and services that power Justice Digital. They work closely with designers, product teams, and users to create applications that are secure, accessible, and easy to use. From developing new features to solving complex technical problems, application engineers play a key role in delivering services that make a real difference. This area suits people who enjoy coding, collaborating, and continuously improving how things work. The Digital & Technology Support team provides Local and Remote 2 nd line support excellence that enables our MoJ customers to thrive. The team provides technical support, expertise and knowledge sharing tailored specifically to our customers remotely & onsite. Our personal, customer centric focus allows the MoJ business to run efficiently and project delivery to happen seamlessly. We actively support professional development at the Ministry of Justice. Candidates are expected to demonstrate a willingness to work towards obtaining relevant accreditations as part of their role. To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025 Key Responsibilities: As a Remote Support Applications Analyst, you will be responsible for owning and ensuring the speedy resolution of second line application (i.e. nDelius and OASys) service requests and incidents for the 26,000 IT users in the Probation Service. This will involve: Proactively managing, coordinating and prioritising tasks to resolve application incidents and service requests. Contacting and liaising with the end users when necessary and providing excellent customer service. Working in partnership with other IT areas to fix application problems including liaising and escalating to 3rd line support, whilst always ensuring excellent partnership working. Provide guidance on suitable workarounds that enables users to operate whilst a permanent resolution is identified and implemented. Ensure the delivery of programme/project and transition work. Document and update IT support and knowledge management materials. Meeting your performance and quality objectives to ensure that the success of the overall team key performance indicators, targets and quality controls measures are met. Contributing towards the maintenance of Knowledge Base Articles. There will be an occasional requirement to travel to a variety of sites for meetings, and for developing and maintaining your understanding of the needs of the business and the users. However, this role is remote and can be fulfilled at home or at any MOJ site, depending on your preference. We encourage applications from people who have experience in supporting internal and external users and understand the importance of excellent customer service. If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply! Benefits 37 hours per week and flexible working options including working from home, working part-time, job sharing, or working compressed hours. A 1k per person learning budget is in place to support all our people, with access to best in class conferences and seminars, accreditation with professional bodies, fully funded vocational programmes and e-learning platforms. Staff have 10% time to dedicate to develop & grow. Generous civil service pension based on defined benefit scheme, with employer contributions of 28.97% from April 1st 2024 ( Contribution Rates ). 25 days leave (plus bank holidays) and 1 privilege day usually taken around the King s birthday. 5 additional days of leave once you have reached 5 years of service. Compassionate maternity, adoption, and shared parental leave policies, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too! Wellbeing support including access to the Calm app. Nurturing professional and interpersonal networks including those for Carers & Childcare, Gender Equality, PROUD and SPIRIT. Bike loans up to 2500 and secure bike parking (subject to availability and location). Season ticket loans, childcare vouchers and eye-care vouchers. 5 days volunteering paid leave. Some offices may have a subsidised onsite Gym. Person Specification You will need to demonstrate the following Government Digital and Data Skills at the relevant levels. Further details can be found here Skills A to Z - Government Digital and Data Profession Capability Framework: Incident Management. You can identify and register incidents, gathering the required information and allocating it to the appropriate channel. (Skill level: awareness) ( Application and Interview ) Ownership and Initiative. You can show an awareness of problem resolution processes and pass problems on to your team. (Skill level: awareness) ( Interview ) Problem Management. You can investigate problems in systems, processes and services, with an understanding of the level of a problem, for example, strategic, tactical or operational and can contribute to the implementation of remedies and preventative measures. (Skill level: awareness) ( Interview ) User Focus. You can show an awareness or understanding of user experience analysis and its principles and explain the purpose of user stories and the focus on user needs. (Skill level: awareness) ( Application and Interview ) Willingness to be assessed against the requirements for SC clearance. Willingness to work towards an ITIL 4 Foundation accreditation, with the option to pursue Microsoft Foundation certification relating to Azure / O365 / Identity. The scope of skills will change overtime as new Technologies are introduced or retired. We welcome the unique contribution diverse applicants bring and do not discriminate based on culture, ethnicity, race, nationality or national origin, age, sex, gender identity or expression, religion or belief, disability status, sexual orientation, educational or social background or any other factor. Our values are Purpose, Humanity Openness and Together. Find out more here about how we celebrate diversity and an inclusive culture in our workplace. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. How to Apply Candidates must submit a CV and Personal Statement (no more than 750 words), which describes how you meet the requirements set out in the Person Specification above. Application Guidance Please access the following link for guidance on how to apply and how to complete a Personal Statement Application Guidance In Justice Digital, we recruit using a combination of the Government Digital and Data Profession Capability and Success Profiles Frameworks. We will assess your Experience, Technical Skills and the following Behaviours during the assessment process: Delivering at Pace (Interview) Managing a Quality Service ( Interview ) If you do not submit either of these mandatory documents (CV and Personal Statement your application will not be considered. A diverse panel will review your application against the Person Specification above. Successful candidates who meet the required standard will then be invited to a 1-hour panel interview held via video conference. Should we receive a high volume of applications, a pre-sift based on the following criteria will be conducted prior to the sift: Incident Management. You can identify and register incidents, gathering the required information and allocating it to the appropriate. Should you be unsuccessful in the role that you have applied for but demonstrate the capability for a role at a lower level, we reserve the right to discuss this opportunity with you and offer you the position without needing a further application. A reserve list may be held for up to 12 months, from which further appointments may be made. Use of Artificial Intelligence Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Terms & Conditions Please review our Terms and Conditions which set out how we recruit and provide further information related to the role and salary arrangements. If you have any questions, please feel free to contact digitalanddatarecruitment@justice.gov.uk