What are we looking for in our Senior Medical Communications Manager?
Exciting Career Opportunity! 🔬
Russell Tobin is collaborating with a prominent global pharmaceutical company reimagining medicine to improve patient and staff well-being.
We are looking for a Senior Medical Communications/Scientific Engagement and Program Manager. This role will be remote and is a 3 months contract with possible extension.
Role Description:
Working closely with the Group and Team Leads, this role acts as a partner for colleagues for an assigned projects/programs/brand and/or TA. This role leads the development, execution, and management of assigned scientific engagements, ensuring alignment with the colleagues’ objectives.
Impact on the organization
Medium – successful scientific engagement management is important for execution of Medical Brand strategy.
Medium - externally exposed, significant impact on reputation.
The Senior Scientific Engagement and Program Manager should aspire to build an image of the GBS team providing exemplary service to the product/project teams.
Major Accountabilities
Point of Contact (POC) for assigned deliverables
• Main POC for client of assigned pro-grams/projects/brand/TA/Publication Plan
• Responsible for leading the end-to-end delivery of the designated deliverables within assigned brand and/or TA from briefing through to completion
• Working in collaboration with the Group and Team Leads, acts as stakeholder relationship manager for assigned TA and/or brand
• Leads colleague meetings, as appropriate
• Communicates clearly and frequently
• Provides proactive recommendations on scientific engagements in clear, succinct, compelling manner
• Ensures timely, accurate documentation and correspondence
• Responsible for keeping Group and Team Leads briefed on as-signed activities
• Successfully serves as point of authority and/or source of advice for assigned colleague(s)
• Actively recommends GBS capabilities for innovative medical communication solutions to colleague requests
• Evaluates individual projects against brief
Management of deliverables for TA/brand
• Maintains accurate and current files/reports
• Responsible for reconciling projects at regular intervals
• Keeps accurate record of time spent on billable work via time-sheets and recoverability targets
• Working with the Scientific Engagement and Program Managers(s)/Specialists, provides Group Leads with accurate revenue and forecasting of assigned activities
• Identifies opportunities for new projects/additional revenue streams within assigned TA and/or brand
• Ensure tracking and evaluation of standard metrics
• Assists with budgets planning and forecasting for assigned brand within a franchise/TA or group of aligned TAs
• Maintains accurate and current files/reports
• Accurate reconciliation of projects at designated milestones
• Responsible for reconciling projects at regular intervals
• Keeps accurate record of time spent on client work via timesheets and recoverability targets
Project and indirect leadership
• Leads a deliverable-assigned, brand/TA-specific, GBS project team and manages external vendors (when required) for designated scientific engagements and medical communication deliverables including publications
• Sets clear direction and priorities; mentors and coaches staff for improved performance
• Promote Best Practice Sharing and Innovation across GBS teams.
• Supports the delivery of new approaches for Medical Communication deliverables - virtual and on-line
• Responsible for adherence to associated compliance related activities and approvals (with internal client taking accountability for compliance).
• Conveys credibility and maintains positive, professional image both internally and externally
• Demonstrates ability and willingness to assume a leader-ship/mentor role within the team KPIs
Strategy/Customer Focus
• 100% compliance with legal regulations, Industry Codes and Compliance Standards and internal rules / SOPs.
• Achieving a high Customer Feedback scores vs targets
• Unsolicited qualitative feedback from external customers for as-signed Medical Communication deliverables ( Ad-board, Satellite Symposia, Publication Plan Management).
• Compliance with defined KPI targets – agreed with customers and embedded in Service Level Agreements – quality and timelines.
Ideal Background
Education
• Minimum: University degree level / Graduate degree, ideally in science. Additional further education desirable
Experience
• 2 to 5 years’ experience of working with Medical Communications for either an agency or from within the pharmaceutical industry
• Track record in leading the delivery of scientific engagements
• High level of experience in digital solutions and innovation
• Significant openness to piloting new ideas
• Experience in cross cultural work environment.
Languages
• Fluent English (oral and written), plus one other language would be desirable.
Competencies
• Ability to co-lead project teams of moderate complexity; strong teamwork and collaboration skills
• Action oriented – Excellent organization skills, ensuring delivery to target and expectations.
• Business acumen – Understands business strategy and polices and can relate assigned activities to it.
• Comfort around higher management – Covering Internal and ex-ternal customers.
• Customer focus – Cares about customer needs and expectations, dealing with them in a timely fashion.
• Directing others – Ensuring a consistent stream of communication to ensure maximum efficiency.
• Developing project team - Experience in the project-level management and mentorship of other staff ( Project Specialists, Scientific Writers, etc.) required.
• Facilitation skills – Ability to effectively manage meetings to successful outcomes.
• Functional / technical skills.
Extensive knowledge of pharmaceutical/healthcare industry. Ability to build deep knowledge of at least one therapy area.
• Interpersonal savvy – Strong at managing relationships at all levels. Can handle difficult situations and is diplomatic.
• Presentation skills – Strong oral communication and interpersonal skills.
• Written communications – Excellent written skills, including experience delivering scientific content.