About the role
This role is to deliver all on-road operations to keep the network safe.
On-Road Operations Lead you will be responsible to:
* Lead a multidisciplinary team, fostering a collaborative and high-performance culture.
* Respond to incidents on the network.
* Meet contractual incident response times 24/7 through management of ISU & ERT resources.
* Deliver maintenance activity when not responding to incidents (MRT).
* Deliver daily ISU patrols.
* Capture accurate asset and network data.
* Deliver winter service on network.
* Identify and realise opportunities for cost and schedule savings through improved planning processes and technology integration.
* Ensure alignment of operational activities with CPS strategy and objectives.
Can be based at Dartford, Leatherhead or South Mimms depots.
What you'll be doing
* Lead a multidisciplinary team, fostering a collaborative and high-performance culture.
Performance of ISUs
Leading our team of Incident Support Units (ISUs) operate 24/7 across the network carrying out safety patrols, responding to incidents and making-safe critical defects. CPS operates to contractual obligations on timescales to attend incidents and mitigate hazards, which are reported on to the client, and carry penalities (including financial).
Performance of ERTs
Our team of Emergency Response Teams (ERTs) operate 24/7 across the network ready to respond to larger scale incidents, often those that are more complex and/or protracted in nature. These teams are highly trained and can complete full Chapter 8 Traffic Management closures, and barrier repairs.
Winter Service
Managing all aspects of CPS’ winter service obligations, including ensuring resources of labour, plant and materials are available and optimisied. The service is run across 27 pre-defined routes, and a daily intervention decision is made based on weather intelligence. Responsibility includes client liaison and reporting, as well as budgetary accountability.
Health, Safety and Wellbeing
* Promote a culture of health, safety, and wellbeing within the team.
* Encourage professional development and continuous learning to enhance team capabilities.
* Ensure alignment of operational activities with CPS strategy and objectives.
* Build and maintain strong collaborative relationships with stakeholders, including Connect Plus Framework Contractors, third parties, major project teams, and National Highways.
* Communicate operational performance and strategic initiatives to senior stakeholders, National Highways, and external partners.
* Drive continuous improvement to enhance operational efficiency and effectiveness.
* Produce high-quality monthly management reports on operational performance, presenting findings to internal and external stakeholders.
* Participate in regular Health, safety, and wellbeing site visits.
Who we're looking for
Qualifications / skills / experience:
* Technical background with considerable experience in managing large-scale operational functions.
* Proven experience in operational response best practices.
* Demonstrated ability to lead and motivate multidisciplinary teams.
* Excellent collaborative communication and stakeholder management skills, particularly with Framework Contractors, third parties, major projects, and National Highways.
* Strong business acumen with experience in interpreting and influencing operational contracts.
* Experience working in highways or a DBFO/PFI environment is highly desirable.
* Commercial understanding and budgetary control experience.
* Understanding of lean principles and evidence of successful implementation in previous roles.
* Experience of leading Employee Relations cases.
* Deep understanding of Health, Safety & Wellbeing issues.
* Experience of leading safety incident investigations.
Why work for us
Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.
Why join us?
As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:
* Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
* 25 days paid annual leave (pro rata).
* Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave.
* Pension, share incentive plan, volunteering leave, recognition schemes and much more.
About us
Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.
Diversity and inclusion
At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion.
To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.
As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit https://disabilityconfident.campaign.gov.uk/.
We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at candidaterecruitmentqueries@balfourbeatty.com.
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