Description Assistant Business Support Manager – SEND & Inclusion Support Model | 8967 | Permanent Contract | 37 hours per week | £25,598 to £31,022 per annum | Grade F | Norwich Norfolk County Council has made a considerable investment in Children’s Services’ ongoing programme of transformation, including the development of the SEND and Inclusion Support Model. This model aims to ensure children and young people get the support they need, as early as possible. To support the implementation of this new way of working, we are seeking to recruit an enthusiastic and experienced Assistant Business Support Manager to help lead and develop our newly Business Support Team As Assistant Business Support Manager, you will: Provide operational leadership and management to the Business Support Team, ensuring effective delivery of administrative and support functions across the Zone Teams. Work closely with the Business Service Manager and a range of educational professionals to support the implementation of service improvements and transformation initiatives. Support the development and continuous improvement of business processes, ensuring compliance with council policies and procedures. Support the management of resources, including staff supervision, performance management, and training. Support the Business Service Manager in the organisation of meetings, preparation of agendas and minutes, recording and tracking actions, and coordination of key activities across the service. Attend Zone Teams’ weekly meetings to help manage their activities with schools and ensure effective communication and collaboration. Be part of a wider business support team developing new processes to continuously improve ways of working. You will be at the forefront of educational change in Norfolk, supporting schools, the Council, and families to work together to help children and young people flourish. We are looking for someone who: Has excellent literacy, listening, and communication skills. Is highly organised with effective time management abilities. Is IT literate and fully competent in using MS Teams, Outlook, and Office applications. Can work to tight deadlines and manage competing priorities. Demonstrates professionalism and the ability to handle sensitive information. Is friendly, approachable, and able to build positive working relationships. Has experience supervising staff and supporting their development. Full training will be provided, and you will be supported by an experienced, friendly, and knowledgeable team. Working Arrangements All our office-based roles are currently hybrid as part of our Smarter Working plans. Remote working will be a key feature of this role, but when you work from the office, your base will be County Hall, Norwich. Our technology platform and equipment enable you to connect and collaborate remotely or in a hybrid fashion. The work will be varied but rewarding, as you will be part of a team contributing towards positive outcomes for young people. For an informal discussion, contact Debbie Hayward, Business Manager at deborah.hayward2@norfolk.gov.uk These are some benefits you can enjoy by working for Norfolk County Council: Competitive salary Generous holiday entitlement Health and Wellbeing services including fast-track physiotherapy and a free counselling service Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependant on your job role and business need. Financial benefits such as: ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out. A Blue Light card for Fire Service and Social Care Workers Relocation expenses (where applicable) An advance of your expenses if you travel for work Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions. Tax efficient ways of getting extra pension and new bikes Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility) A payment if you refer someone you know to a hard to fill job Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria. You can also find information on our Terms and Conditions here. Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email. We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position. Redeployment closing date: 29 September 2025 at 23:59 All other applicants closing date: 06 October 2025 at 23:59