Solution Engineer – Pre‑Sales & Technical Support
Join our team as a Solution Engineer reporting to the Head of Service Strategy. You will promote our complete service portfolio, contribute to solution presales and strategy development, and build technical relationships.
Responsibilities
* Handle pre‑sales activities by creating solution proposals for incoming opportunities.
* Communicate with partners/customers to clarify requirements or business needs.
* Engage with customers to develop viable solutions.
* Configure Cisco hardware and software using Cisco Commerce Workspace for entry‑level solutions.
* Collaborate with teams and distributors to obtain pricing and configurations.
* Determine pricing for Managed Services and Packaged Professional Services.
* Communicate effectively with technical and non‑technical audiences.
* Maximize application capabilities and support the use of new technologies.
* Investigate and resolve complex issues, applying creative thinking.
* Escalate technical queries to the company's practices and technical contacts.
* Attend vendor events for technical updates and present offerings to stakeholders.
Qualifications
* IT or Cybersecurity graduate.
* Proven experience in an IT operational role or as a networking technical engineer.
* Good understanding of Networking, SD‑WAN, Wireless and the Cisco/Meraki portfolio.
* Awareness of Compute and Public Cloud.
* Familiar with industry best practice for service delivery (ITIL).
* Ability to understand a customer’s environment to establish professional service and annuity‑centric service requirements.
* Commercial understanding with a winning mentality.
About Us
Comms‑care, part of the Ingram Micro Group, is a multi‑award winning channel‑only IT service provider supporting customers across the UK & Ireland. Our HQ is in Cheshire Business Park in Lostock Gralam and we deliver outstanding service through a largely remote, team‑centric culture.
Benefits & Opportunities
We offer a competitive base salary, commission, market‑leading incentives, clear career development, and full training on the products you will specialise in. You will have access to a world‑leading catalogue of technology‑based learning.
How to Apply
Send a copy of your most recent CV to the recruiting team.
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