Go back University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
Admin & Clerical Officer
The closing date is 04 July 2025
Are you looking for a new challenge where your organisational skills and attention to detail can make a real difference to patients every day? We have an exciting opportunity to join our dynamic team in the Same Day Emergency Care (SDEC) Unit at Weston Hospital as an Admin and Clerical Officer. The SDEC unit plays a vital role in providing prompt assessment, diagnosis, and treatment for patients who do not require overnight admission. As part of this fast-paced, forward-thinking service, you'll be at the heart of an innovative model of care that supports patient flow and reduces unnecessary hospital stays. This is more than just an administrative role - it's a chance to be part of a team that's shaping the future of emergency care. You'll be working closely with doctors, nurses, and other healthcare professionals to support the smooth running of the unit. From booking appointments and managing patient records to greeting patients and coordinating referrals, your role will be key in helping the unit deliver safe, efficient, and compassionate care. We're looking for someone who is friendly, proactive, and able to stay calm under pressure. Strong IT and communication skills are essential, as is a flexible approach to working in a changing environment. Whether you're an experienced administrator or looking to take the next step in your NHS career, we offer a supportive team environment, full training, and opportunities to grow within the Trust.
Main duties of the job
As the post holder you will provide a comprehensive, efficient and reliable administrative serviceworking on reception.
This will also include maintenance of up-to-date patient records, updatingappointment outcomes following clinic and liaising directly with clinical staff.
Full training will be provided within the team.
Please note: we are unable to provide visa sponsorship for this role.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as 'Good' overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone's throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we're meeting our pledge.
Job responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person Specification
Qualifications & Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Skills & Abilities
* Good IT skills including Microsoft packages
* Excellent/professional telephone manner
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work independently and as part of a team
* Confidence to handle difficult conversations with patients, relatives and carers
* Flexible approach to duties
* Ability to work effectively in a busy team, adjust to change and motivate others
Knowledge & Experience
* Previous experience in a healthcare or public setting
* Previous NHS experience
* Clerical/administration experience including filing and/or reception
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW)
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