Salary: £35,000 - 40,000 per year Requirements: Previous experience in an MSP or fast-paced IT support environment (preferred) Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure Familiarity with RMM and PSA tools Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi) Knowledge of backup systems Knowledge of firewall and switch configurations Responsibilities: Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits Work within defined SLAs and ensure excellent customer satisfaction Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments Configure and deploy laptops, desktops, mobile devices, and other hardware Carry out onboarding and offboarding tasks, including device setup and account administration Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune Communicate clearly and professionally with clients, managing expectations effectively Assist with IT projects such as migrations, system upgrades, and security improvements Technologies: Active Directory Azure Firewall Hardware Support Microsoft 365 Mobile Network Security SMB VPN Windows Office 365 Cloud More: We are a strong MSP based in Chessington, committed to supporting and developing our employees. Our diverse portfolio of clients provides a dynamic and engaging work environment. This role will require working onsite for 5 days a week, with free parking available. We are looking for a candidate with exceptional communication skills and a customer-first mentality to join our team. last updated 9 week of 2026