Aviation Recruitment experts Optime are looking for Customer Care Agents to join a well-respected and successful client at Birmingham International Airport.
All necessary training will be fully paid and provided by sector experts including support in obtaining relevant background checks. There is on-site mentoring and clear career pathways leading to specialist management roles within our team, so think big!
Start Dates :
* 20th May 2025
* 27th May 2025
Whats on offer:
* Rate of Pay: £12.21 per hour
* Shift Pattern: 5 on 3 off.
* Shift times : Example Shift Timings Below (You must be flexible to start and finish at any of these times)
* Weekly Pay.
* Temp to Perm.
Key Duties:
* Being professional, polite and courteous at all times.
* Escorting arriving and departing passengers with reduced mobility (along with accompanying family as necessary) through the airport either on foot, by wheelchair or electric buggy/caddy as depicted by their categorisation.
* Providing assistance with the passenger luggage.
* Completing the Daily Equipment Check Sheet, to maintain the operational reliability of the equipment, reporting where necessary, any equipment defects in line with the equipment inspection procedure.
* Ensuring that wheelchairs and buggies are always clean and tidy.
* Ensure that Centralised Control is updated on progress by use of IT handsets.
* Ensure that all necessary paperwork is completed legibly and submitted in a timely manner.
* Any additional reasonable duties, as assigned by operational management.
* This is a wheelchair assistance role, NOT Check-In.
Requirements:
* Great work ethic.
* Excellent communication skills.
* Strong Customer Service.
* Self-motivated and willing to work using own initiative.
* Full UK Driving licence (desirable).
* To multitask and remain calm under pressure.
* Previous airport experience is an advantage but not essential.
* UK Settled Status (If applicable).
* Proof of (current) Address
* Successful candidates will be required to complete a basic DBS record check following interview in line with CAA requirements.
Shifts:
The Airport is operational 7 days per week and candidates will be working on a 5 on 3 off rolling rota. This could be subject to change!
An example of the shift hours:
5 on 3 off rolling:
* Day 1: 04:30am to 14:30pm
* Day 2: 04:30am to 14:30pm
* Day 3: 09:30am to 18:00pm
* Day 4: 12:30pm to 21:00pm
* Day 5: 12:30pm to 21:00pm
* OFF
* OFF
* OFF
PLEASE NOTE: As this position is in the aviation industry, successful applicants must be able to provide 5-year checkable history.
For an opportunity to interview for this fantastic role, please submit your CV to apply!
Optime Group is acting as an Employment Business in relation to this vacancy.