Job Description
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital. Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year.
Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.The Trust is a Disability Confident Employer; all applicants who have a disability can opt to be considered under the guaranteed interview scheme, which means that, providing they meet the minimum essential criteria for the post, they will be offered an interview. We are also proudly accredited as a Veteran Aware organisation and have signed The Armed Forces Covenant.If we receive a high volume of applications, we may close adverts prior to the published closing date.
Therefore, we advise you to complete and submit your application as soon as possible.Job overviewAt the time of advertising, this role does not meet the minimum requirements set by UK Visas and Immigration to sponsor candidates to work in the UK. For this reason, we are unable to sponsor anyone for a skilled worker visa for this role. We are happy to accept applications from candidates who can prove their right to work in the UK or via alternative visa routes.
Such applications will be considered alongside all other applications.An opportunity has arisen to join the General Surgery, Urology and Breast team as an Operational Support Manager.The post holder will be responsible for ensuring the smooth and efficient running of the daily administration service.The post holder will assist the Assistant General Manager & Performance and Operations Manager to ensure key performance, quality and financial targets are met in line with the service’s strategic objectives.You will also contribute to the delivery of challenging performance targets through effective communication and liaison with Consultant, medical, nursing and administration staff across the Trust on a day-to-day basis.With experience in an operational setting, you will be able to demonstrate good team management skills and good problem solving ability. You will also be able to prioritise your own workload in order to meet deadlines.Main duties of the jobThe post holder will deputise the management of the operational activities and staff of designated services within the Planned Care Division deputising for the Service Operations Manager as required. The post holder will have line management responsibilities for Administration Teams within the designated services.Working closely with the Service Operations Manager and the Performance and Operations Manager, the post holder will contribute to the delivery of efficient theatre and clinic utilisation across the Great Western Hospital through their expertise in scheduling and resource management.
The post holder will contribute to the delivery of challenging performance targets through effective communication and liaison with Consultant, medical, nursing and administration staff across the Trust on a day-to-day basis. As part of ensuring the delivery of performance targets, this role involves organising and analysing complex data.Working for our organisation“Our STAR values – Service, Teamwork, Ambition and Respect – are a golden thread running through everything we do. These values serve as a guiding principle, driving us towards our vision of delivering great joined up services to our local community.
Whether at home, in the community, or within the hospital, our goal is to empower individuals to lead independent and healthier lives.”Detailed job description and main responsibilities- To deputise for the Service Operations Manager, covering all aspects of the job as required when absent. - To work closely with the Service Operations Manager on all aspects of waiting list management, performance and administration. - To act as line manager to administrative teams (subject to variances across services).
Within this line management, you will be responsible for the day-to-day management of 1:1s and appraisals, absence and sickness monitoring, Individual Development, Performance Reviews, training and Health and Safety issues.- To utilise problem-solving and analytical skills to co-ordinate all operating theatre bookings for consultant team, ensuring theatre sessions are booked in accordance with agreed guidelines and processes ensuring the efficient use of theatre and bed capacity. - The post holder will deal with often complex information on a daily basis and will be expected to maintain patient and staff confidentiality at all times.Please see attached Job Description for full informationPerson specificationEducation, Qualifications and TrainingEssential criteria- Degree level qualification or equivalent experience- IT Literate to include Microsoft Office and Spread sheets- Evidence of Continuing Professional Development in related subject- Demonstrable working knowledge of Microsoft packages (esp. Word, Excel and Outlook)Desirable criteria- Supervisory management qualificationExperienceEssential criteria- Experience of managing a team and proven achievement of targets through team working- Experience of operational management at a senior level- Prioritisation and workload management- Staff and team work management- Proven ability to problem solveDesirable criteria- Previous relevant NHS experience in a supervisory position- Project management experience- Customer focus experience, ability to deal with complaints and challenging / upset patientsThank you for expressing interest in this role.
For further employer guidance, please review the attached supplementary applicant information.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Certificate of SponsorshipApplications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications, subject to eligibility of the role for a skilled worker visa and salary requirements.
Not all roles in the Trust are eligible for sponsorship.Eligibility for this role requires:- Current right to work in the UK, subject to verification.- Qualification of the eligibility sponsorship criteriaFrom 4 April 2024, UK immigration policy changes has increased minimum salary levels for skilled workers. For further information visit the UK Visas and Immigration website (Opens in a new tab).Current employees should be aware that this position is advertised as a Great Western Hospitals position and appointment ends any TUPE protection.Candidates are responsible for covering the cost of their own DBS check if required: £21.50 for a Standard DBS check, recoverable from the first pay, or £49.50 for an Enhanced DBS check, divided and recoverable over the initial two pay periods. Payment for DBS checks for bank posts must be settled prior to commencement.
Apprentices are exempt from DBS payment.We are committed to supporting our staff in achieving a healthy work-life balance through flexible work arrangements. Upon joining the Trust, you have the right to request flexible working, with an unlimited number of requests allowed.Upon acceptance of a job offer, your information will be transferred to the national NHS Electronic Staff Records System. All communication regarding your application will be conducted via email; please ensure to check your junk/spam folders as emails may occasionally be filtered there.