Job Description
Workshop Controller
Location: Patchway, Bristol
Salary: £32,000 – £40,000
Hours: Full-time, Monday–Friday (some Saturdays may be required)
About the Role
We are looking for an organised and experienced Workshop Controller to join our busy service department in Patchway, Bristol. You will be responsible for the smooth operation of the workshop, ensuring efficiency, high-quality service delivery, and excellent customer satisfaction.
Key Responsibilities
Manage daily workshop operations, including scheduling and job allocation
Maximise workshop efficiency and utilisation
Liaise with Service Advisors and Technicians to plan workloads
Monitor progress of jobs and ensure deadlines are met
Ensure all vehicles are serviced and repaired to manufacturer standards
Maintain accurate job cards, documentation, and reporting
Monitor KPI performance including productivity, labour hours, and customer satisfaction
Support Health & Safety compliance and workshop cleanliness
Train and coach technicians where required
About You
Proven experience as a Workshop Controller, Workshop Foreman, or similar role
Strong organisational and planning skills
Knowledge of automotive workshop processes and vehicle repair standards
Ability to lead, motivate, and support a team
Excellent communication and problem-solving skills
Experience with dealer management systems (Kerridge, Pinnacle, CDK, etc.)
Full UK driving licence