FRONTLINING FUTURES Due to an internal secondment, were on the hunt for an Assistant Communities Housing Officers to support our awesome and proactive Communities Team on a 12 month fixed-term contract! Are you hunting for a new challenge with an ambitious organisation and ready to join us on our mission to deliver Great Places, Great Services, and Great Tomorrows. Youre truly customer focussed and ready to deliver a front facing broad range of services to our customers across the Daventry, East Midlands Area. Using your practical knowledge and problem-solving youll be providing a customer-focussed approach while providing support and tackling estate management and anti-social behaviour issues. Youll assist the Communities Housing Officers in supporting our customers and their families, so youll need that natural resilience of yours as you navigate your way through this exciting step on your career journey. Youll find with Futures the perfect platform to showcase your attention to detail and your passion for housing. The variation youre looking for in a role is right here as youll also be active within our communities, completing inspections, walkabouts and attend accompanied viewings to name but a few! A few key points from our role profile: Work alongside communities, voluntary groups and partners to achieve the aims and objectives of our Community Engagement Strategy; Develop and maintain effective relationships with partner agencies. Effectively deal with enquiries received from customers in a timely manner offering advice, signposting or hand-on to the most relevant officer/service Ensure records and documents are uploaded promptly on the appropriate electronic filing systems. Support the Tenancy Management Officer with recording and processing tenancy management requests, including undertaking home visits for tenancy assignments, mutual exchanges and successions, ensuring they are actioned in a way which demonstrates effortless customer experience. Sounds like me, so what are you offering? If youre successful, youll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, mileage, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being. Youll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing youre helping people and communities across our region to thrive. Weve a state-of-the-art, flexible workspace so youll have great technology,?great people and a great environment around you.?Theres free parking on-site and if you cycle to work there are showering facilities too! Were proud to be Investor in People Platinum award the highest of IiP accreditation. The award recognises organisations which are passionate about making sure all employees get the best experience at work. To start your Futures Journey take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date. Who we are Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.