Legal Operations Administrator - 12 months FTC
Location: Based onsite at our office in Kettering
Contract Type:12 months FTC
Hours: Full time 37.5 hours per week
Salary: £25,350
At National Accident Law, we work differently to handle compensation claims in a modern, imaginative and refreshingly personal way. We’re looking for the curious minds that can shape and drive innovation in accident injury law.
PURPOSE OF ROLE
As Legal Ops Administrator you will be responsible for supporting all tasks associated with the medicals process of a claim. These include booking medicals, chasing medical agencies for appointments and reports, requesting medical records, contacting clients and progressing the file.
WHAT YOU WILL BE DOING AS LEGAL OPERATIONS ADMINISTRATOR
• Book medicals as requested by fee earners using an online portal
• Contact clients when they have missed a medical appt, ensuring a new one can be arranged
• Chasing clients to return important documentation to move medicals process along
• Liaising with different medical agencies for appts, reports, medical records and invoices
• Assisting file handlers with general queries to aid file progression
• Managing the medicals inbox actioning emails from clients as well as medical agencies
• Providing assistance, when necessary, in performing administrative duties and dealing with consumer queries
• Producing reporting to aid Management team in reviewing file progression
• Any other tasks as requested by the manager
SKILLS AND EXPERIENCE REQUIRED
• Experience of working in the personal injury sector
• Proven administration skills
• Confident and capable decision maker.
• Excellent written and verbal communication skills.
• Demonstrate attention to detail
• Ability to work under pressure to strict deadlines
• Strong IT competence
• Excellent customer service skills
PERSONAL ATTRIBUTES
• Ability to problem solve using own initiative
• Confident and capable decision maker
• Ability to work under pressure to strict deadlines
• Organised
• Curious
• Driven
• Passionate
• Unified
WHAT WE CAN OFFER YOU
• Annual leave: 25 days + bank holidays
• Pension: (3% contributory)
• Healthcare scheme: claim up to £1,000 back with Simply Health
• Perks at Work: exclusive member discounts across a range of goods and services
• Community Day: volunteer in your community for one day each year
• CPD Opportunities: training and development opportunities to boost your confidence, realise your strengths and develop your career with us.
We are proud that each year our employees rate our business higher than Gallups ‘Exceptional Workplace Award Winners’ for being a great place to work. We are Gold awarded Investors in People and can confidently say that National Accident Law is a great place to work.
At National Accident Law, we believe that diversity drives success. We are proud of our inclusive workplace, where everyone feels valued, respected, and safe. We welcome applications from all walks of life and encourage you to bring your most authentic self to work.
You may also have experience in the following: Legal Operations Administrator, Legal Administrator (Personal Injury), Medical Records Administrator, Medicals Administrator, Personal Injury Administrator, Claims Administrator (Personal Injury), Legal Support Officer, Legal Secretary – Personal Injury, Case Management Administrator, Litigation Administrator, Legal Assistant (Personal Injury), Claims Support Administrator, File Handler Assistant, Legal Services Administrator
REF(Apply online only)