About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values -Trust, Respect, Unity, and Empowerment.
About The Role:
We are seeking a dedicated professional to join our Mobile Team as aFirst-Line Supervisorwithin a mobile engineering environment. The successful candidate will play a crucial role in overseeing engineering operations, ensuring seamless coordination and support. Responsibilities will include:
* Supervising the engineering team to maintain efficiency and performance.
* Liaising with clients to foster strong relationships and provide outstanding service.
* Attending meetings to contribute valuable technical insights.
* Providing technical support to the Service Delivery Manager (SDM).
This is ahands-on supervisory role, meaning the candidate will not only lead but also actively participate in core engineering maintenance and reactive works. Excellence incustomer service is paramount, ensuring our clients receive top-tier support and solutions.
Key Responsibilities:
As part of the Mobile Team, the successful candidate will oversee and actively contribute to the technical aspects of engineering operations. Key responsibilities include:
* Review and validation: Conduct weekly timesheet reviews, approve overtime and validate technical paperwork and statutory documentation.
* Health & Safety – Drive Health and Safety through the delivery of toolbox talks and hazard reporting via Eco Online.
* Monitoring: Monitor sickness levels and carry out return to work interviews in a timely manner. Engage with SDM about any sickness that needs further escalation to HR.
* Technical training & development: Act as the designatedsuper user for handheld devices, providing training and guidance to engineers on the proper use ofOCS Q and lead on training during inductions for new starters.
* Documentation assessment: Regularly review engineer and subcontractor paperwork, identifying potential additional work opportunities and necessary reactive repairs from maintenance inspections.
* Audit & compliance: Perform audits of site logbooks, engineering activities, subcontractor operations, and ensure all tools, equipment, and vehicle inspections are completed as required.
* Helpdesk technical support: Provide expert guidance to theSCTS helpdesk on reactive jobs and support monthly planning for corePPM engineering work.
* Stakeholder engagement: AttendSDM meetings as needed, offering detailed updates on challenges and ongoing issues related toM&E and Fabric services.
* Leadership & supervision: Step in to deputize for theMaintenance SDM whenever required.
* Engineering operations: ExecutePPM, proactive, and reactive work within designated time frames, ensuring client expectations are met.
* Emergency response: Participate inon-call rotation, delivering emergency callout services as required.
* Contractor oversight: Monitor subcontractor activities and workmanship on behalf of SDMs, ensuring compliance with industry and company standards.
* Quality assurance: Maintain equipment and surrounding areas in line with agreed company standards.
* Client engagement: Uphold aprofessional service approach, proactively addressing client concerns and escalating as necessary.
* Contract & safety awareness: Ensure full understanding ofcontractual requirements and customer expectations while strictly adhering toHealth & Safety legislation andOCS policies.
Customer Service Responsibilities
Delivering exceptional customer service is at the heart of this role. Key responsibilities include:
* Professional representation: Uphold a high standard of service, ensuring customer satisfaction and reinforcing the company's reputation.
* Proactive client engagement: Foster strong relationships with clients, addressing concerns promptly or escalating them to management when necessary.
* Contract & customer awareness: Maintain a thorough understanding of contractual obligations and client expectations to consistently meet service requirements.
Health & Safety Responsibilities
Commitment to safety is fundamental to this role. Key responsibilities include:
* Lead by example in promoting and maintaining excellent health and safety practices across all work activities.
* Ensure compliance with currentHealth & Safety legislation andOCS policies, always maintaining a safe working environment.
* Quality & safety standards: Ensure that all equipment and work areas meet agreed health, safety, and quality standards, with all tasks delivered in accordance withRisk Assessment & Method Statements (RAMS) andConstruction Phase Plans (CPP).
* Safety documentation: Oversee the completion ofrisk assessments, method statements, and toolbox talks, ensuring all safety protocols are followed effectively.
Accountabilities
Delivering ahigh-quality, compliant maintenance serviceacross mobile contracts is fundamental to this role. Key objectives include:
* Service excellence:Ensure a consistently high level of service delivery, maintaining compliance with industry and contractual standards.
* Relationship management:Build strong relationships with contract leads, including those outside of mobile service delivery, fostering collaboration and alignment.
* Upholding company values:Support and embodyOCS TRUE values—Trust, Respect, Unity, and Empowerment—in all communications and interactions.
* Technical standards:Maintain and uphold the highest technical standards, ensuring excellence in all engineering and maintenance activities.
* Team development:Regularly review team goals and development plans, ensuring continuous improvement and professional growth.
* Operational performance:Ensure sites operate in alignment withSLAs and budget, promoting cross-departmental efficiencies to optimize labor costs.
* Safety & compliance:MaintainSafety, Health, and Environmentalcompliance in all activities, reinforcing a culture of safety and regulatory adherence.
Essential Requirements
To be considered for this role, candidates must meet the following criteria:
* Qualified Engineer:Time-served engineer with expertise inMechanical, Electrical, or Building Fabrictrades, possessing a minimum oftwo years of full post-apprenticeship experience.
* Relevant experience:Previous background inbuilding maintenance, projects, and minor worksenvironments.
* Valid driving license:Must hold afull, clean driving licensefor mobility across sites.
* Compliance & disclosure:Full disclosure is acontractual requirement.
* Ongoing professional development:Commitment tocontinuous trainingto meet evolving role demands.
Desirable Skills & Attributes
The ideal candidate will demonstrate the following qualities:
* Customer-focused approach:A proactive mindset, ensuring high-quality service and client satisfaction.
* Self-sufficiency & teamwork:Ability to workindependentlyor collaboratively within a team.
* Commitment to safety:Maintain safe working practices while fully understandingcontractualandHealth & Safety regulations.
* Problem-solving mindset:Take initiative in resolving issues efficiently while prioritizing client safety and product integrity.
* Effective communication:Strong written and verbal communication skills, including the ability to writetechnical reportsand engage withmanagers, helpdesk teams, and client representatives.
* Technical proficiency:Comfortable usingelectronic handheld devicesto enhance workflow and efficiency.
* Risk awareness & escalation:Ability toidentify potential issues or risksand escalate them to managementwhen necessary.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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