About the apprenticeship
Duties
Addressing customers needs
Checking guests in and out
Complaint handling
Answering the phone
Selling holidays
Assist with the daily running of the department
Requirements
Qualifications
GCSE English and Maths D or aboveMust have a good, friendly personality and be comfortable talking to guests and other Team members. Have an excellent telephone manner. Clear at speaking English is a must and be comfortable in general reading, writing and general mathematics.
Must have general knowledge of Windows, Excel and Word, training will be given on our own portal for bookings and holiday home owners database.
Skills
Must have a good, friendly personality and be comfortable talking to guests and other Team members. Have an excellent telephone manner. Clear at speaking English is a must and be comfortable in general reading, writing and general mathematics.
Must have general knowledge of Windows, Excel and Word, training will be given on our own portal for bookings and holiday home owners database.
Welsh language
Welsh spoken skills: No
Welsh written skills: No
If you are interested in doing an apprenticeship through the medium of Welsh or bilingually, please contact the training provider to find out if it is available.
Training provided
Training provider
Coleg Cambria
Qualification
Customer Service L2
Disability confident
Is this employer disability confident: Yes
What is disability confident?
Disability confident employers are committed to offering equal opportunities for people with disabilities and health conditions.
Employer details
Lyons Woodlands Hall Holiday Park
Lyons Woodlands Hall
Ruthin
Denbighshire
LL11 2AH