Role- Dropship Operational lead Level - 5 Duration: FTC – 18 months Contract – Full time – 5 Days in the Office Hours – 37.5 Location – Nottingham Support Office Recruitment Partner – Matthew Nelligan The Role We’re looking for a proactive, results-driven Operations Lead to join the dynamic and fast-growing Dropship team within Digital. This is a fantastic opportunity to be part of a high-growth area of the business, with strong momentum heading into FY26 and significant opportunities beyond. As our Dropship business continues to scale, existing operational processes are becoming increasingly strained. To support and prepare for this accelerated growth, including the implementation of Project Condor—we must strengthen critical areas including vendor onboarding, new product setup, and store returns. This role will be instrumental in shaping a scalable and resilient operational strategy that underpins future revenue growth and drives greater efficiency across teams and systems. You’ll be responsible for defining, leading, and executing the end-to-end operational model in collaboration with internal stakeholders and external partners. Key Responsibilities Assess existing challenges and improvement opportunities to create a detailed roadmap for operational improvements. Identify required resources, investment, timelines, and potential benefits, ensuring strong cross-functional alignment. Partner with Business and Technical Delivery Managers to define a scalable migration plan for both current and new suppliers. Specify and oversee the operational steps required for a successful transition from the current platform to the new one, with a considerate approach tailored to small and independent suppliers. Develop a comprehensive onboarding and migration framework for all suppliers, ensuring a seamless transition to the new platform and supporting long-term scalability. Lead cross-functional collaboration to establish a streamlined and efficient store returns process for Dropship products, enhancing the customer experience and operational flow. What you will need to have: Strong stakeholder management experience, managing multiple stakeholders across different disciplines, with the ability to engage and influence Self-motivated, with a proactive approach to problem-solving and delivering results independently. Comfortable working in a fast-paced, evolving environment, making informed recommendations and decisions. Strong communication skills—able to tailor messaging to different audiences and ensure stakeholders feel heard, understood, and informed. Solid understanding of e-commerce logistics and operational workflows. Prior experience in vendor/supplier management. Our benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more. Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme. We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate. Why Boots At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better. What's next If you are successful, one of our Talent Teams will be in touch to go through the next stages and the process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best. Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. Keywords Assess existing challenges and improvement opportunities Operational Identify required resources, investment, timelines, and potential benefits, ensuring strong cross-functional alignment. Partner with Business and Technical Delivery Managers Specify and oversee the operational steps r