Position
Job Title
Senior Service Engineer - Electronic Security Systems
£45k-£50k doe
Primary Location
Field Based role covering London and the Southeast predominantly (Head Office – Amersham)
Salary
* Base salary – £45-£50K
* Travel – from 45 mins each way
* On Call 1 in 4 (Hardly any callouts) £200 p/w
* Holiday – 25 days plus extra day on birthday and bank hols.
* Company fuel card, credit or debit card, IT equipment and mobile telephone.
* Standard pension scheme or option to discuss an alternative scheme with our wealth advisor
* Private healthcare scheme after successful probation
Job Summary
* Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.
* Perform reactive service visits as required to meet contracted customers service level agreements.
* Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.
* Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.
* Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.
* Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.
* To be available for standby on a call out Rota, as required within the team.
* As the business grows manage and mentor service engineering team
Skills
* Strong diagnostic and problem-solving skills.
* Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).
* Excellent communication and customer service skills.
* Ability to work independently and as part of a team.
* Good time-management skills.
* Able to identify and solve problems independently.
* Have a professional and positive attitude when dealing with customers.
* Complete detailed work reports accurately and in good time.
Knowledge & Experience
Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.
Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.
Experience with IP-based security systems, networks and security systems software applications.
Relevant industry and manufacturing training is favorable.
Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is favorable.
Role Specific
BS7858 Security Screening
Enhanced Disclosure & Barring Service (DBS) check
SC Clearance is favorable
Full, clean driving license
Right to Work in the UK
Participate in a 24-hour emergency call out Rota system
Working Conditions
The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list
Working at height using ladders on a regular basis
Load, unload, and transfer tools and heavy materials
Work requiring hearing protection and/or respirators and masks
Regular bending, stretching, kneeling and crouching
Work with vibrating tools and machinery
Regular work outside in various weather conditions
If this sounds like you please send George your cv in the first instance