Join to apply for the Head of Change Delivery role at FGH (Freemans Grattan Holdings)
Hybrid flexibility: 2 office days per week across Tue/Wed/Thu. Location: FGH Business Centre 66-70 Vicar Ln, Bradford BD1 5AJ.
Are you an experienced Business Change professional looking for a new opportunity to elevate your career? Innovation is key as we look for new ideas which will improve the customer experience and our business processes.
About The Role
The Head of Change Delivery leads the Value Delivery Office (VDO) function, ensuring successful definition, delivery and reporting of FGH\'s portfolio and the projects within it. The role has line management responsibility of FGH colleagues within the Change Delivery function, including Project Manager, Business Analysts, PMO and Business Architects.
The role holder will play a significant role in delivering the projects within the portfolio, and by extension in enabling FGH to achieve its strategic objectives. The role holder will own and be accountable for the successful delivery of FGH\'s portfolio management and change delivery frameworks, tools, processes and artefacts. The fast moving and dynamic nature of the retail sector requires the role holder to operate with pace and flexibility whilst ensuring projects are delivered within a controlled and structured environment.
The role holder will also be responsible for leading the annual strategic planning process, supporting the Executive Management Team with the 3-year business planning activity, translating strategy and business plans into a portfolio of change projects and initiatives.
Accountabilities
Leadership:
* Effective line management of Change Delivery colleagues within the Value Delivery Office function (including Project Management, Business Analysis, Business Architecture, Project Management Office functional areas), providing leadership, change delivery subject matter expertise and mentoring to colleagues to develop and maintain a high performing team, fostering a culture of continuous improvement
* Foster a collaborative, proactive and dynamic/adaptable team culture, encouraging continuous learning and development.
* Ensure that all activity within the portfolio is aligned to FGH’s strategic objectives
* Ensure full visibility to FGH’s EMT on the progress of portfolio delivery in delivering against its objectives. Establish portfolio KPI’s to measure value derived and to track progress.
* Produce and manage a achievable Portfolio plan that has been assessed from a resourcing perspective.
Stakeholder Management
* Champion the Business Change function across FGH functions, communicating and promoting how Business Change adds value and enables delivery of FGH’s strategic objectives.
Reporting
* Establish and maintain accurate, timely and easily understandable reporting across projects, designed specifically to meet the needs of different audiences, including project teams and stakeholders, VDO core team, and the EMT / SLT membership.
Resource Management
* Ensure in-flight projects are appropriately resourced with business-wide resource management/tracking capability in place and maintained, ensuring resource risks and constraints are escalated into the Head of VDO, Steering Committees or EMT as appropriate.
Governance
* Ensure change delivery governance is in place and communicated across impacted stakeholder groups including Technology, Digital Experience, VDO Core Team members and other business stakeholders directly involved in project delivery.
* Ensure that project-level risks are identified, assessed and treated in line with FGH’s risk management policy. Ensure escalation of risks into the appropriate governance forum.
About You
* Solid commercial understanding of business and retailing, in order to communicate and promote the value add of the Change Delivery function
* Previous experience (min 5 years) within a similar Change Delivery leadership role in retail or a similar fast paced environment.
* Excellent interpersonal and communication skills, able to engage effectively at all levels, both internally and with 3 parties.
* Management of cross-functional, multi-disciplined personnel (matrix), displaying leadership, motivational and coaching skills.
Technical Knowledge
* Strong planning, analytical and reporting skills, able to assimilate complex information and present recommendations.
* Strong awareness of business analysis and business change best practises.
* Confident and proficient in the application of structured project management methods, tools and techniques with a recognised PM qualification such as APMG Agile PM, APM Project Management, Prince 2.
About Us
For over 100 years, Freemans has been at the forefront of home shopping, delivering quality products and exceptional service. We’ve accepted the challenge to transform our business into a modern, digital-first retailer.
With a rich heritage and an eye on the future, we are a forward-thinking, tech-driven online retail business, making fabulous fashion and stylish homewares accessible and affordable for everyone.
Based in West Yorkshire and part of the OTTO group one of the world’s largest online retail organisations, Freemans Grattan Holdings (FGH) is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, and Curvissa.
What We Offer You
FLEXIBILITY
We offer a range of hybrid and flexible working options to help you achieve a healthy work life balance. Our full time head office colleagues work a minimum of 2 days per week in the office, allowing the perfect balance between collaborative in-person team work and the flexibility to work from home.
TRAINING & DEVELOPMENT
Turning your job into a career is a real passion for us and our development programmes will enable you to grow in role. We offer clear career pathways that will show you the way, outlining the skills, behaviours and knowledge needed to perform at the next step. We invest in our colleagues, giving them all the opportunity to progress.
INCLUSIVITY
As a business, we depend on a fusion of identities, characteristics, backgrounds, and cultures to fully appreciate our people and our customers. Freemans has a long-standing commitment to ensuring fairness and balance. Our pay, reward, and progression approach is based solely on fairness and merit. We firmly believe that we should reward our brilliant people with extensive benefits to help them stay healthy, relax and re-energise, have fun, manage the day-to-day and plan for the future. Here are just some of our great benefits for this role:
* Competitive salary, car allowance and annual bonus scheme
* 37 days holiday
* Private Medical Insurance and Healthcare cash plan
* Paid paternity and maternity leave
* Incredible staff discounts
* Subsidised Canteen
Ready to apply?
If you’re excited about this opportunity and want to join FGH, click apply now to send us your application. Please be sure to include a link to your design portfolio on your CV.
Seniority level
* Director
Employment type
* Full-time
Job function
* Project Management, Information Technology, and Finance
Industries
* Retail and Technology, Information and Media
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