•Set objectives that are realistic and encourage outstanding performance, in a supportive team culture with effective individual supervision, support and training to ensure our performance continues to benchmark nationally at the top of the charity retail sector.
•The senior responsible manager in Trading, holding overall accountability for all aspects of our charity retail operation
•As an ambassador for the organisation maintaining excellent relationships with all suppliers and partners
•Lead a team of 33 whole time equivalent employees (51 people) and 500 volunteers to deliver in excess of £3.5m in sales and £300k in gift aid annually
•Ensure our shops operate as a physical and digital front door to the hospice, creating a dynamic interactive culture
•Lead, manage and coach a culture of openness to engage the diversity of the community as customers, donors, staff and volunteers
•Detailed understanding and analysis of data from a range of sources to collate and provide timely effective verbal and written reports, to agreed schedules, reporting on and managing performance, risk, variance, effectiveness, trends and the cut through impact of innovation
•Collaborate internally and with external partners to maintain a range of projects with local colleges teaching and training in fashion, design and social media, including joint events and succession pipelines with apprenticeships, DoE volunteer placements and internships
•Hold oversight of leases and ensure effective lease management
•Accountability for customer complaints, health and safety, fire safety and environmental health across all retail premises working closely with our estates team to assure compliance
•Project manage the process of new shop openings as required
•Collaborate effectively with peers and colleagues, operating in adherence to the values and ethos of the Hospice
Qualifications, Skills, Experience and Knowledge
•High level of education
•5 years' retail work experience operating at a senior level - charity retail experience essential
•Passion for retail with strong visual merchandise awareness
•Outstanding people management and leadership skills. Team player leading by example
•Proven focus, delivery and understanding of equality, diversity and inclusion within the sector
•An unstinting focus on and demonstrable experience of delivering across all aspects of the role
•Excellent understanding of retail marketing and drivers for customer engagement to increase sales
•Demonstrate a high level of numerical and financial understanding to facilitate the analysis of profit and loss accounts and key performance metrics to proactively address variation and trends
•Proven success in working with targets
•Proven experience of maintaining regulatory compliance in a retail setting
•Proven understanding sustainability in the context of charity retail
•Excellent understanding of EPOS system and the proactive use of EPOS data to drive sales
•Budget planning and implementation across multiple and varied trading operations
•Proven experience of contributing proactively to creative thinking, merchandising, product development with a positive impact on sales
Job Type: Full-time
Pay: £40,000.00-£48,000.00 per year
Benefits:
* Canteen
* Casual dress
* Company pension
* Employee discount
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site parking
* Sick pay
Work Location: In person