Customer Data Analyst | Edinburgh or Remote (UK) | £32,000–£43,000 per annum
Dayshape is seeking a Customer Data Analyst to uncover insights that drive customer success, product improvement, and strategic growth. This full-time role offers flexible hybrid or remote working and the chance to join one of Scotland’s fastest-growing tech companies.
Job Title: Customer Data Analyst
Employer: Dayshape
Location: Edinburgh preferred, remote within UK possible
Salary: £32,000–£43,000 per annum (based on experience)
Contract Type: Permanent
Hours: Full-Time (37.5 hours/week)
Closing Date: 21 November 2025 (9:00 AM UK time)
Work Pattern: Monday–Friday, 09:00–17:30 (flexible)
About the Company
Dayshape is an award-winning AI-powered resource management platform trusted by Big Four and top professional services firms. Recognised for innovation and impact, Dayshape is committed to improving working lives through smart technology and inclusive culture.
Role Overview
You’ll collaborate across departments to deliver customer insights that enhance adoption, retention, and value delivery. The role involves developing dashboards, analysing customer behaviour, and supporting strategic decision-making through data.
Key Responsibilities
* Extend Dayshape’s analytics capabilities in partnership with engineering and product teams
* Lead development of customer-facing reports and dashboards
* Identify trends, risks, and opportunities to inform engagement strategies
* Present data narratives to stakeholders and customers
* Recommend improvements to customer experience and service delivery
* Support marketing and sales with data-driven messaging and value propositions
* Assist in developing KPIs for product usage and customer sentiment
Required Skills and Experience
* Proven experience in data analytics and visualisation
* Strong SQL skills and proficiency in tools like Excel, Power BI, Tableau, MS Fabric, Azure Data Explorer
* Experience working with or within professional services firms
* Excellent communication and presentation skills
* Ability to work independently and collaboratively
* Comfortable with ambiguity and defining new processes
* Strong attention to detail and problem-solving mindset
* Passion for learning and data-driven decision‑making
* Experience with enterprise software applications
* Knowledge of Microsoft Azure, SQL, Kusto, Python
What We Offer
* 33 days holiday (including bank holidays), increasing to 40 days
* Four‑week paid sabbatical after five years
* Enhanced family leave policies
* Income protection and death in service cover
* Employee Assistance Programme and counselling service
* Innovation Week twice a year
* Monthly team socials (virtual and in‑person)
* Hybrid working with no mandated office days
#J-18808-Ljbffr