Overview
Job Title: SAP - Service Design and Transition Manager
Duration: 6 Months
Location: Telford Hybrid - 2 days per week onsite
Rate: £450 per day - PAYE via Umbrella
Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations.
Skills
* ServiceNow
* Microsoft Excel
* ITIL
* Microsoft Office
Responsibilities
* Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements.
* Ensure all service design packages (SDPs) are complete, accurate, and approved.
* Validate that services are designed for operability, supportability, scalability, and compliance.
* Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services.
* Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards.
* Ensure service stability prior to Full Service Handover.
* Ensure all gated criteria are met.
* Provide regular reporting on transition status, risks, and service readiness metrics to stakeholders.
* Drive Continual Improvement through Post Implementation Reviews and Process enhancements.
* Work with Service Delivery Managers, Project Managers, Functional Experts, and (where applicable) Third-party vendors to ensure alignment of service requirements and expectations.
* Act as a central point of coordination for transition activities across business and IT teams.
* Support Service Delivery Managers by ensuring transitioned services meet agreed support models and SLAs.
* Ensure that service documentation, support models, and operational procedures are created and validated.
* Facilitate knowledge transfer to Service Desk, Operations, and Support teams.
Qualifications / Experience
* Strong background in IT Service Management (ITSM), particularly in Service Design and Transition.
* Experience delivering within ITIL frameworks.
* Proven track record of transitioning services from project to operational environments.
* Excellent stakeholder management, planning, and communication skills.
* Ability to manage multiple transitions simultaneously in complex environments.
* Project Management; Engagement Management (EM Certification)
* Awareness and familiarity of both DevOps and Waterfall cycles
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