Responsibilities
* Assisting in responding to requests for repair or replacement of equipment in customer's homes in line with service agreements and procedures
* Supporting the development of team members through knowledge sharing to improve personal and team performance
* Responding positively to complaints and breakdowns in service delivery to meet customer expectations
* Work closely with the Home Office in order to prevent illegal working
* Abasic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for
* Sanctuary Supported Living is a trading name of Sanctuary Housing Association and Sanctuary Home Care Limited, both exempt charities
Qualifications
* Experience of working in a customer centre or customer service environment and call handling
* Some experience of supervising staff
* Ability to work under pressure
* Proven experience of administration relating to customer service and complaints
* Excellent communication skills
* Excellent interpersonal and customer care skills
* Basic knowledge of information systems and databases
About Sanctuary Supported Living
Are you ready to be your best? At Sanctuary Supported Living, we specialise in delivering a wide range of personalised housing, care, and support services to help people across England to live as independently as possible. We\'re a national organisation, but we\'re not-for-profit and we think locally by putting our customers at the heart of what we do. We\'re committed to being our best and helping customers to be their best, as we support them on their pathways for independence. No matter your job - delivering support directly or working in our offices to support our frontline teams - your work makes a difference every day. And working with us isn\'t just another job. It\'s rewarding, inspiring, exciting and it provides an opportunity to make a real, positive impact on people\'s lives. Plus, we\'ll support you in reaching your aspirations and career goals, through comprehensive training and benefits.
Remuneration and Benefits
£17.04 per hour (rising to £17.85 per hour after 12 months, subject to satisfactory performance)
* At least 23 days paid holiday, rising to 28 days after 5 years\' service (plus public holidays) pro rata
* A pension scheme with employer contributions
* A variety of online discounts and rewards from major retailers
* Health and well-being plans
* Life assurance
* Family friendly arrangements, including opportunities for flexible working
* Tax efficient savings through our Cycle to Work scheme
* A wide range of learning and development opportunities
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