Join to apply for the Assistant Store Manager (Bristol, Cabot Circus) role at Lounge
Overview
The Lounge team is growing; we’re looking for an experienced Assistant Store Manager to work as part of the team in our first store based in Bristol (Cabot Circus). We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life (IRL).
This role is vital in helping maintain the close community we have created online, but in real life. As a pivotal role within our store leadership team, you will be responsible for helping to look after the day to day demands of the store, such as maintaining exceptional levels of customer service, inventory management, customer fittings, store standards and keeping the Lounge community as your top priority.
Within this role we want you to bring your own skills, ideas and experience whilst working with the rest of our retail team to build a collaborative, enthusiastic & dedicated culture to the store—ensuring that customer service remains the most important aspect.
What You Will Do At Lounge
* As part of our retail team you will work closely with the Head of Store and other supervisors to lead a team of Store Assistants, providing guidance, support and a customer-centric approach to the store.
* Work closely with all store staff to address customer queries, resolve issues and create an in-store environment that aligns with the Lounge brand values.
* Be a leader when it comes to displaying passion for our brand and be a constant champion of Lounge’s values.
* Support the Head of Store to recruit new staff for the store and ensure they receive full training to become valuable members of the retail team.
* Ensure all retail staff monitor inventory levels and maintain accurate stock counts in store.
* Implement inventory control measures, including cycle counts, audits, and stock replenishment strategies, in collaboration with the Head of Store and other supervisors.
* Monitor KPI indicators such as sales numbers and customer satisfaction to drive continuous improvement.
* Operate as a trained bra fitter, providing a high level of professionalism and detail to all customers, and train other staff to do so as well.
We Would Love It If You
* Have at least 2 years experience working as a supervisor in a retail environment.
* Have experience in leading teams.
* Have strong leadership skills with the ability to inspire and motivate a team.
* Have an understanding of visual merchandising.
* Are an effective problem-solver with exceptional decision-making abilities.
* Can effectively communicate with people at all levels.
* Are extremely passionate about delivering exceptional customer service.
* Are up to date on current retail trends and best practices.
Eligibility
* You must be legally authorised to work in the United Kingdom.
* You must be over the age of 18.
* You must be able to prove Right to Work documentation.
* You must be able to travel to the store you will work in.
Availability
You must be willing to work a flexible schedule that includes weekends, evenings, holidays and non-business hours.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Retail Apparel and Fashion
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