Overview
Join our team at M&S as a Customer Assistant in our Clothing & Home section, where you'll become a champion of our stylish products, on-trend designs, and exceptional customer service. We're looking for passionate and fashion-forward individuals who are excited to dress the nation. You'll be a brand ambassador who’s ready to recommend our newest fashion items. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.
Working Pattern
Week 1: Monday 11:30–19:30; Tuesday 11:30–19:30; Wednesday 11:30–19:30; Friday 11:30–19:30; Saturday 11:30–19:30. Week 2: Sunday 11:30–19:30; Monday 11:30–19:30; Wednesday 11:30–19:30; Thursday 11:30–19:30; Friday 11:30–19:30.
Responsibilities
* Serve our customers efficiently, both on the shop floor and at service points
* Keep the store clean and tidy, ensuring that our shelves are always stocked with product
* Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
* Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
* Build expert product knowledge to sell and recommend our products and services
* We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
Key Capabilities
* High levels of customer service
* Committed to delivering excellent work with great attention to detail
* Open to and acts upon feedback, asking for this regularly
* Takes accountability for planning and managing own workload efficiently
* Strong communication skills
* Adaptable to changing situations
* Builds positive relationships by being a good listener
* Good level of digital capability
Everyone’s Welcome
M&S is ready to push boundaries to lead the retail industry into a greener, faster, more inspiring digital era. We’re committed to inclusion, diversity and equal opportunities in our recruitment and selection process and offer flexible working where possible. If you require reasonable adjustments to any part of our recruitment process, please share these with us when you apply so we can provide a fair and transparent assessment.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Retail
#J-18808-Ljbffr