Role Description
This is a full-time, on-site role based in Greater London for a Technical Support Engineer. The role involves providing technical assistance, diagnosing and solving technical issues, and assisting customers with product queries. You will work closely with internal teams to improve customer satisfaction and ensure technical operation standards are maintained. Your responsibilities will also include managing support tickets, troubleshooting, and providing effective resolutions to customers in a timely manner.
Qualifications
* Strong proficiency in Technical Support and Troubleshooting to identify and resolve product-related issues effectively.
* Excellent Customer Support and Customer Service skills to address queries and ensure seamless customer experiences.
* Demonstrated Analytical Skills to efficiently diagnose and solve technical challenges.
* Exceptional communication and interpersonal skills to effectively liaise with team members and clients.
* Relevant experience in automotive technology or similar industries is a plus.
* Bachelor's degree in Engineering, Information Technology, or a related field is preferred but not mandatory.
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