Overview
Job Title: Customer Partner
Salary: £25,000, with commission
Hours: Monday to Friday 8.30am - 5.30pm; Saturdays 9:00am - 1:00pm (rota basis)
Location: Horsham, West Sussex. Flexible working options available.
About us
Telecom Acquisitions Ltd (TAL) is a dynamic and fast-growing holding company behind several leading residential broadband brands in the UK. With over 26 years of industry experience and a strategic partnership with TalkTalk, we\'ve built a thriving customer base of over 80,000 households. Our diverse portfolio spans broadband, energy, water, council tax setup, TV, and mobile SIMs-delivered with flexible contracts and exceptional UK-based customer service. We\'re proud to be the preferred broadband supplier for more than 4,000 letting and estate agents, and we continue to expand through organic growth and strategic acquisitions. If you\'re passionate about innovation, customer experience, and being part of a team that\'s shaping the future of home connectivity, TAL is the place to be.
Benefits
* 50% off our Broadband & Utility packages, completely free after two years
* 33 days holiday allowance including bank holidays
* 5 additional days leave granted based upon length of service
* Buy & Sell holiday allowance scheme
* Death in service benefit
* Pension scheme
* Complimentary fresh fruit, tea, and coffee
* Eye care vouchers
* Friday fridge
* Company lunches
* £1,000 Refer A Friend Scheme
* Fun incentives
* Paid Charity leave
* £250 Bright Ideas Scheme
* Kudos Employee Recognition Scheme - Including Days Out
What we are looking for
Due to the growth of our telecoms company and our partnership with Sky TV, we are currently looking for a Customer Partner to join our Customer Promotions Team in our Horsham office. We need a dedicated individual to join us, the ideal candidate will be someone who can build a personal connection with our customers whilst working in a fast-paced environment. You will need to think fast, be able to easily adapt to every circumstance, and communicate confidentially to impress and win over our customers, ensuring we offer them an excellent customer experience.
Responsibilities
Our contact centre is a busy place, you will be ensuring excellent levels of service to our residential customers, whilst being able to deliver strong sales performance both personally and within the team. You will be making approx. 150 outbound calls per day along with webchats, to our existing customers, proactively looking to retain our customers by promoting our products and services, upselling and cross selling our products, helping them make the most of the services they have with us. Be able to turn any negative experiences into positive experiences, whilst working to set targets and KPI's. Comprehensive training is provided which gives ambitious team members the opportunity to build a long career and develop further within this role. This position comes with a generous commission scheme and ongoing incentives, which is linked into our individual performance targets, covering; new contracts, call performance, accuracy, add on conversion and workload management.
What do we need from you?
* Confident and professional on the phone
* Friendly, energetic, and able to build relationships
* Thrive in a busy sales environment and enjoys working to targets
* Actively listening and looking for opportunities to promote our products
* Experienced in customer service or contact centre environment (minimum 1 year)
* Self-motivated with a positive attitude
* Experienced in sales and/or retentions (preferred but not essential)
* A quick thinker, able to think on their own feet
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