Department:
Inbound Sales
Location:
Southend
Compensation:
£24,525 - £45,000 / year
Description
InsureandGo is one of the UK's leading travel insurance specialists, proudly helping customers travel with confidence for over 20 years. With an outstanding 4.9-star Trustpilot rating, our reputation is built on consistently delivering exceptional customer experiences.
We're proud to be a Which? Recommended Provider, and our award-winning policies are 5-star rated by Defaqto. From offering specialist cover for pre-existing medical conditions to supporting customers when they need us most, we believe travel should be accessible to everyone.
We're now looking for a Sales Agent who leads by example, inspires team spirit, and drives high performance — all while putting exceptional customer service at the heart of everything they do. If you're passionate about delivering service excellence, and thrive in a fast-paced, ever-changing environment, this could be your ideal next step.
Why Join Us?
* Competitive Starting Salary: £24,525, plus a guaranteed £210 monthly training bonus for the first 6 months.
* Earnings Potential: Uncapped commission paid monthly, with average additional earnings between £6,000 and £15,000 annually
* Elite Bonus: Quarterly uncapped bonus opportunities.
* 32 days' annual leave (including bank holidays) plus 1 day off for your birthday because your worth it
* A great benefits package, including:
o Company-paid health cash plan
o Company pension scheme
o Holiday buy scheme
o Staff discounts on travel insurance
* Ongoing training on our products
* Real career progression opportunities — we love to promote from within.
* A supportive, friendly team where your ideas and input are valued.
* Based in Southend, with easy transport links and plenty of nearby amenities.
Operational Hours:
* Monday to Friday:
8:30 AM – 8:00 PM
* Saturday:
9:00 AM – 5:30 PM
* Sunday:
10:00 AM – 5:00 PM
Key Responsibilities
* Deliver friendly, expert service that reflects InsureandGo values, supporting customers with pre-existing medical conditions.
* Listen empathetically, respond professionally, and resolve queries promptly to ensure customers feel supported.
* Handle a variety of enquiries calmly and confidently, guiding customers through policies and claims.
* Meet quality goals like first-call resolution and customer satisfaction, while maintaining a personal touch.
* Engage in ongoing training to improve knowledge and skills for career growth.
* Collaborate with colleagues to enhance customer experience and share constructive feedback.
* Adhere to FCA regulations, data protection, and internal policies, staying updated to ensure compliance.
What We're Looking For
* Experienced in delivering exceptional service in a
customer service or contact centre environment
.
* Confident working towards
sales and service targets
, with a clear understanding of what great performance looks like.
* Skilled in
building rapport
and creating positive customer experiences—especially for those who need extra care or reassurance when travelling.
* Comfortable navigating
contact centre systems and processes
, and able to handle multiple tasks efficiently.
* Proactive and
solution-focused
—you think ahead, solve problems quickly, and always look for ways to improve.
* A strong
team player
who thrives in a collaborative environment and works hard to support shared goals.
* Passionate about helping people and
making a real difference
with every call, email, or chat.