Salary: £70,000 - 70,000 per year Requirements: Experience using research, design thinking, and service design methodologies A proactive, motivated approach with a strong drive to achieve both individual and collective goals Strong relationship-building skills and an innovative, insight-led approach to problem solving Credibility and confidence when working with senior stakeholders Ability to foster an environment that encourages innovation and continuous improvement Calmness and resilience under pressure with the ability to identify risks and respond to emerging priorities Excellent communication skills Strong desire to take ownership of professional development Responsibilities: Work confidently within agile teams to uncover priorities, visualize outcomes, and define scope Shape strategic initiatives using colleague, customer, and market insight to create and enhance services and propositions Participate in workshops and stakeholder discussions to ensure business context, needs, and risks are understood Communicate effectively with colleagues and stakeholders, managing expectations and incorporating multiple perspectives Support research activities and document current and future state services Make strong design decisions, championing the user perspective and constructively challenging constraints Collaborate closely with other designers, product owners, and engineers Actively contribute to the wider design community by sharing knowledge and generating ideas Technologies: Support UX UI Design More: We are seeking a visionary Service Designer to help create seamless, human-centered digital experiences that truly support our customers in their moments of need. This role plays a key part in building customer advocacy and advancing the practice of Service Design across our organization. You will be part of a dynamic team focused on crafting end-to-end experiences across both physical and digital channels, with a simple but powerful ambition: to transform moments of worry into moments of hope. We offer excellent career development, wellness days, and flexible working arrangements. last updated 7 week of 2026