We are looking for experienced and non-experienced individuals to join our reception/admin team to support Manor Practice as it continues to develop and grow. This is a great opportunity for someone to join a friendly and dynamic team across 2 sites and provides the opportunity to explore development opportunities in primary care.
This role is likely to be in the region of 25 hours pw across 5 days. Shifts normally start at 8am and finish at 6.30pm in line with practice opening hours and each shift will normally be for approx 5 hours duration each day worked so either an AM or PM shift. We will also consider a candidate wishing to work full time.
The role is front line patient focused mostly dealing with those presenting in person or by telephone. It also involves some signposting and referring to other services as required and admin work.
Previously unsuccessful applicants should not re-apply.
Main duties of the job
The post holder will support the practice with reception/admin duties. They will workclosely with other staff to deliver high quality care and excellent customerservice to patients. They will helpcreate and work to dedicated practice protocols in relation to efficient andeffective processes and ensure smooth working at all time. They will be reactive to issues and takesteps to help resolve these quickly and efficiently.
About us
Manor Practice provides primary care services to a patientpopulation of 12,500 patients based across 2 sites within Wallington. ThePractice is currently experiencing rapid growth and is undergoing a transitionperiod having merged with another practice.
Manor Practice is a friendly, well organised and thriving Practicethat benefits from a growing patient list size. The GP partners are dedicatedto providing the highest standard of care to their patients and are supportedby an excellent team of salaried GPs, ANPs, nurses, HCAs, Pharmacists, management/operational team, receptionists and administrators.We also work closely with a number ofother PCN ARRS roles such as FCP Physios, Health & Wellbeing Coaches,Social Prescribing Link Workers and Mental Health Practitioners.
The Practice is an active member of the Wallington PrimaryCare Network and is rated as Good by the Care Quality Commission. We are a forward thinking practice, whoappreciates the need for work/life balance, clinical supervision and supportand we also support flexible scheduling options. Our local Training Hub ensuresour staff have access to excellent training and development opportunities andportfolio working arrangements.
We are fully engaged with our local Primary Care Networks,including provision of localised services and we host some of the Suttonborough extended access services at one of our sites.
Job responsibilities
Key Tasks and Responsibilities
Reception
Making and cancelling appointments
Docman scanning
Dealing with patient queries in person and bytelephone
Signposting or referring to internal andexternal services
Opening up and closing up of rooms/site
Checking paper/scripts
Daily fridge temperatures to GPTN in the absenceof nurses/HCA
Filing and ensuring records are kept in a tidyand ordered state
Processing change of address or updating otherdetails in patients records as advised
Preparing notes for amalgamation and deduction(to then be processed by admin team at main surgery before return to PCSE)
Admin
Admin triage
Docman incoming processing (as per managingclinical correspondence protocol)
Generic email sorting and management
Incoming AccuRx notification processing andonline consultation requests
ERS making referrals and oversight ofworklists incl A&G
Safeguarding reports and coding
2WWR audit and follow up
Maintenance and update of the death register
Summarising of notes not sent GP2GP (as persummarising policy)
Processing deductions incl deductions/leaversreport to LBS
Identification of patients who have moved awayand sending letters or texts to advise removal in 30 days, follow up with PCSE to ensureremoval has taken place
New registrations and setting up new records (pleaserefer to policy for full details)
EMIS workflow tasks (please refer to workflowmanager policy for full details)
EMIS tasks from the clinical team and others
Ardens DOB call and recall for long termconditions or other groups
Missing childhood immunisations, reviewingnotifications and running Ardens searches and booking patients (please refer tochildhood imms policy and protocol for full details)
Monitoring and recall for annual SMI healthchecks and annual LD health checks
Cytology prior notifications and 3rdrecalls via CSMS
Monitoring and f/u for discharged prostatecancer patients
Recoding and f/u of all cancer diagnosispatients at 3 and 12 months
Recording and f/u of all FIT test requests
Entering data and coding information fromoutside agencies
Attendance at quarterly LD MDT to take minutes andreview actions, fortnightly touch base with LD homes by tel or email
Attendance at reception meeting, clinical meeting totake minutes
Health visitor for under 5 joiners and leavers reportmonthly (please refer to protocol)
Monthly check of named accountable GP coding (pleaserefer to protocol)
Annual flu, shingles, pneumo recalls incl AccuRxdirect booking set up
Processing incoming insurance reports, forms andSARS to iGPR managed system incl invoicing
Care home DES weekly ward rounds and ensuringall relevant f/u
6 week postnatal and 8 week new baby checks andfirst imms bookings with GP/nurses
Taking direct calls from patients
Taking calls to the practice bypass line
Participate in reception duties as required bythe practice
This list is notexhaustive and there may be other requirements of this role as required by thePractice Manager and/or Partners.
Person Specification
Qualifications
* Educated to GCSE grade A to C in English and Maths
* A commitment to ongoing personal development
* All mandatory training
Experience
* Experience of working in primary care in an administrative or front line role
* Efficient and organised
* Good team working
* Focused and attention to detail
* Experience of EMIS web
* Good working knowledge of general practice IT
Other Knowledge and Skills
* Ability to use own initiative
* Work independently and as part of an MDT
* Ability to work under pressure and prioritise own workload
* Adaptability to a fast pace and rapidly changing environment
Other
* Flexibility
* Excellent personal presentation
* Commitment to equal opportunities
* Reliable and punctual
* DBS clear
* A valid UK driving licence and own car to facilitate travel between sites as needed
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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