Customer Service Specialist - GRADUATE OPPORTUNITY
Basingstoke, United Kingdom
Full-Time, FTC
Are you passionate about delivering exceptional customer service? Do you thrive in a collaborative and supportive environment? Are you a recent financial services graduate looking for your first role in the Financial Services Industry?
Meraki Talent is working with a leading financial services provider is looking for an enthusiastic and dedicated Customer Service Specialist to join their dynamic contact centre team in Basingstoke. This is a fantastic opportunity to grow your career while helping customers get the most out of their financial products.
What You’ll Do:
* Be the first point of contact for customers, offering guidance with their financial accounts and promoting the use of online tools.
* Handle inbound phone calls and live web chat conversations in a professional, friendly manner.
* Engage in meaningful conversations to understand customer needs and provide tailored solutions.
* Collaborate with your team to meet service levels and quality standards.
* Take part in training and development programs that support your growth and career goals.
* Identify opportunities for improving customer experience and service efficiency.
What We’re Looking For:
* Previous experience in a customer service or call centre role
* A recent graduate in a relevant finance subject
* A natural communicator with a genuine passion for helping people.
* Strong attention to detail and the ability to multitask effectively.
* Confident using computers and telephony systems.
* A proactive attitude with the ability to suggest and support improvements.
Apply Now
Lauren wants: Customer Service, Client Service, Call Centre, Contact Centre, Inbound & Outbound Calls, Telephony, Financial Services
'By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you.”
* Please see our website page headed ‘Privacy Notice’ for an explanation about how we use information we collect about you’