CJCH is a thriving, award-winning legal practice seeking the services of a Client onboarding executive.
The role is based out of our Blackwood Office.
Position Overview:
We are looking for a confident and organised Client Onboarding Executive to support our busy Private Client Department. This client-facing role is ideal for someone with a background in sales or customer service who is comfortable handling calls, following up leads, and helping convert enquiries into instructions.
Legal experience is not required – full training will be provided. If you have a professional approach, strong communication skills, and enjoy speaking with people, we want to hear from you.
Key Responsibilities:
* Act as the first point of contact for new client enquiries via phone and email
* Build rapport quickly and explain our services clearly and professionally
* Follow up with leads to convert enquiries into instructions
* Record all leads, track conversion rates, and follow up where necessary
Qualifications & Skills:
Essential:
* Excellent communication skills, both written and verbal
* Confident telephone manner and ability to build rapport quickly
* Empathetic telephone manner and ability to deal with clients sensitively and professionally
* Strong organisational skills and attention to detail
* Ability to manage a busy workload and prioritise tasks
* Comfortable using MS Office and learning case management systems
* Professional, reliable, and client-focused attitude
Desirable:
* Background in sales or customer service
* Experience in a professional office environment
* Familiarity with CRM systems or lead tracking tools
Legal experience is not necessary – we will provide full training and support.
Additional Information:
We welcome applicants from all professional backgrounds who are keen to learn and develop in a legal setting.
Benefits and Salary:
* Salary £24,000.00 upwards depending on experience
* Generous commission structure
* Legal fees discount
* 25 days holiday plus Bank Holidays
* A day off for your birthday
Applications to be reviewed on a rolling basis, and successful candidates will be contacted for an interview.
Potential candidates should apply by submitting their CV to Lauren Phillips at
Job Types: Full-time, Permanent
Pay: From £24,000.00 per year
Benefits:
* Company pension
Work Location: In person