Job Title: IT Service Manager (ServiceNow)
Rate: £500-£525 per day
Duration: 6 month contract
Location: Hybrid
Overview
Seeking an experienced IT Service Manager with strong operational leadership to drive ITSM maturity and ensure high-quality service delivery in a complex, multi-supplier environment.
Key Responsibilities
* Lead Major Incident Management (MIM) and oversee day-to-day support operations.
* Manage SIAM activities and Service Relationship Management (SRM).
* Drive continual improvement and ITSM process maturity across the organisation.
* Act as a trusted advisor to senior stakeholders, providing clear communication and direction.
* Operate autonomously and adapt to multiple roles as required.
Key Skills & Experience
* Strong operational ITSM background with hands-on MIM and support leadership.
* Demonstrated SIAM and SRM expertise across multi-vendor landscapes.
* Proven ability to influence and manage senior stakeholders.
* Flexible, proactive, and able to work independently in a fast-moving environment.