Major Recruitment are currently looking for Resident Services Officer in Avondale, London 35 Hours per week - Hours 8.am - 4.00pm with 1 hour lunch 5 days in the office - no hybrid working available 3 month placement initially Must have social housing experience Could be travelling between sites - closest train station is Elephant & Castle Pay rate: £23.42/ hour Paye A DBS required before the candidates start Required Skills and experience to be considered for the role: Knowledge of relevant housing law and regulation, with significant experience of applying this in a social housing organisation Experience of resolving complex enquiries from residents, elected Members, internal partners and external agencies Excellent customer service and problem-solving skills, with an ability to resolve conflict positively Experience of working in a performance-driven environment, including meeting KPIs and service standards Knowledge of safeguarding principles relating to children and vulnerable adults and experience of applying these in a housing management setting Knowledge of antisocial behaviour case management and experience of successfully resolving a range of ASB and nuisance issues Experience of resident involvement activities and an ability to promote positive relationships with tenants and leaseholders Experience of producing a range of written communications to a high standard, including letters, reports, statistical information and resident communications Ability to successfully manage own time and resources to meet deadlines and achieve timely outcomes Proven ability to work positively with colleagues and partners to ensure the best outcomes for residents A strong appreciation of data protection and confidentiality principles and experience of applying these in practice Ability to demonstrate appropriate sensitivity and understanding of a diverse range of resident needs Experience of managing budgets and using purchasing processes Ability to work flexibly across different locations using mobile technology, including safely lone working INDLS