Role: IT Field Delivery Engineer
Location: Bristol Bath Taunton
Role Purpose:
To attend customer sites to provide support on IT hardware and software products within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.
Key Responsibilities:
1. Conduct diagnostics, repair, and replacement of PCs, laptops, printers, and retail equipment with associated peripherals. This may also include basic servers and relevant network activities in line with business requirements.
2. Complete customer rebuilds and configuration at desk level.
3. Assist other engineers in delivering service to our customers.
4. Provide cover for site roles where required due to planned or unplanned absence.
5. Achieve the dynamic KPI targets set for the role.
6. Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real-time and gain a full understanding of the customer's SLA requirements.
7. Utilise a mobile device to check and update allocated calls in a timely manner to achieve the required commit time and accurately reflect work done through quality updates. This also includes the completion of any part movements and RMA generation.
8. Assist other engineers in car...